Barnsley Resort is a luxury destination located in the beautiful foothills of the Blue Ridge Mountains in Georgia, offering a unique and enchanting work environment for those seeking a fulfilling career in hospitality. As a job applicant, joining the team at Barnsley Resort means being part of a renowned property known for its stunning scenery, unparalleled amenities, and exceptional service. The resort offers a range of employment opportunities, from guest services to culinary, spa, and outdoor recreation, providing a diverse and rewarding career path. Barnsley Resort is committed to creating a welcoming and inclusive work culture that values teamwork, creativity, and outstanding guest experiences. Employees can expect to work in a serene and idyllic setting, where they can showcase their skills, grow their career, and be part of a team that delivers extraordinary experiences to guests. Joining the team at Barnsley Resort presents a unique opportunity to be part of a world-class resort that offers an unparalleled experience for both guests and team members alike.
OverviewBarnsley Resort is a luxury destination located in the beautiful foothills of the Blue Ridge Mountains in Georgia, offering a unique and enchanting work environment for those seeking a fulfilling career in hospitality. As a job applicant, joining the team at Barnsley Resort means being part of a renowned property known for its stunning scenery, unparalleled amenities, and exceptional service. The resort offers a range of employment opportunities, from guest services to culinary, spa, and outdoor recreation, providing a diverse and rewarding career path. Barnsley Resort is committed to creating a welcoming and inclusive work culture that values teamwork, creativity, and outstanding guest experiences. Employees can expect to work in a serene and idyllic setting, where they can showcase their skills, grow their career, and be part of a team that delivers extraordinary experiences to guests. Joining the team at Barnsley Resort presents a unique opportunity to be part of a world-class resort that offers an unparalleled experience for both guests and team members alike.To provide five-star service to all guests and potential guests at all times. The Conference Concierge is proactive in establishing and fulfilling guest’s needs in an effort to achieve 100% guest satisfaction as a premiere resort destination..
Responsibilities Maintains complete knowledge of all resort features, room types, numbers/names, meeting room, spa/wellness center, dress code, ambiance, appointments, amenities, and locations of other departments.Ensures highest level of guest service, resulting in increased productivity and guest satisfactions.Knowledge of amenities, top selections, hours of operations, pricing, and industry trends.Appropriately matches selections with guest’s needs.Read various trade publications to maintain familiarity with hospitality activities.Stays current on locations of restaurants, food concepts, menu price range, hours of operation, local events and attractions.Schedules daily group activities.Coordinates guest requests with designated vendors to include reservations, transportation, babysitting services, and similar matters.Furnishes information on street directions, entertainment events, movies, restaurants, and sightseeing opportunities.Assists guests with transportation connections.Provide business services such as faxing, and photocopying.Executes administrative duties as required.Assists guest with luggage.Places orders and coordinates delivery of amenities to designated guest rooms.Accept guest telephoned complaints and routes to appropriate hotel personnel.Completes confirmation cards and delivers to guest upon completion of each arrangement coordinated for guest.Relays accurate directions to guests’ desired destination within resort and distributes map with highlighted routes.Relays weekly events sheet detailing special activities and events within the Resort to guests.Performs courtesy call to resort guests.Receive and deliver all incoming and outgoing packages.Provides information and assists guests when requested or directs inquiries to appropriate resort personnel.Maintains and organizes work area.Assists Front Office as needed.Trains on and executes all applicable Standard Operating Procedures,Responds to security and fire safety in accordance with resort procedures.Other duties as assigned. Qualifications Secondary diploma is required. College experience is an asset but not required.Must have 3+ years of experience in front office/guest services areas. BenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
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