Chicago, IL, United States
5 hours ago
Concourse Product Delivery Associate - Payments - Senior Associate
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
  As a Senior Product Delivery Associate in Concourse Product team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.
  Job responsibilities Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements Serves as a liaison between our Sales, Implementation, and Service Partners Develops and maintains procedures and materials for clients, billing, compliance, complaints, sales enablement, implementation, service and vendor management. Manages Incident ensuring clients, coverage teams, and internal stakeholders are aware of platform issues and resolutions Supports release communications and collateral updates Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in product management or a relevant domain area Demonstrated performance in either product management or relevant domain area Experience executing operational management and change readiness activities Experience in product deployment processes  Client facing engagement  Preferred qualifications, capabilities, and skills Developed knowledge of the product development life cycle Experience in the payments space
 
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