About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your seaside gathering place in the Caribbean's culinary capital. When you arrive in Anguilla, the stresses of everyday life are left far behind. Set along the island’s northwest shore, our Forbes Travel Guide Five-Star Resort is the perfect place to make memories with friends and family. Settle into one of our spacious accommodations – 80 percent with ocean views – and fill your days with water sports, relaxing pool time and exotic dining experiences.

***Company boiler plate and location specific boiler plate will be added in automatically, no need to enter it here***

About the role

The Concierge Supervisor is responsible for supporting the Concierge Department, overseeing a team of Concierge and Core Agents to enhance the overall guest experience. The successful candidate will respond to a wide variety of guest requests by accurately assessing the guest's needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do

Provide support to the Concierge Assistant Manager and Front Office ManagerAssist with leading and supervising a team of Concierge and Core AgentsCoordinate pre-arrival with an emphasis on fulfilling requests, following up on special requests, handling instructions and adhering to established credit policies and procedures.Follow up with guest’s during their stay to ascertain satisfaction and respond accordingly.Handle multiple phone lines.Make meaningful and insightful recommendations that will enhance the guest experience and customized to their needs and preferences.Support Front Office team as necessary

What you bring

Two to three years’ previous experience in Guest Services roles; previous employment experience within a luxury Hotel is considered an asset  Strong communication skills  

  
What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary laundering for Employee Uniforms
•    Complimentary Employee Meals

Schedule & Hours:

•     Full Time, 40 Hours per week, Flexibility required: early mornings, days, evenings, overnights, or weekends

INSERT: Only applicants with authorization to work in Anguilla will be considered for this role