**All the benefits and perks you need for you and your family:** · Career Development · Whole Person Wellbeing Resources · Mental Health Resources and Support **Our promise to you:** Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **Schedule:** PRN **Shift** : Days **Location:** 7050 Gall Boulevard Zephyrhills, Florida 33541 **The community you’ll be caring for:** AdventHealth Zephyrhills · First in Florida to earn Advanced Certification for Hip Replacement and Knee Replacement (Joint Commission) · Accredited Chest Pain Center with PCI (Society of Cardiovascular Patient Care) · GWTG Gold Plus with Honor Roll Elite and Target: Type 2 Diabetes Honor Roll Achievement, 2020 (American Heart Association) · One of America's Best Hospitals for Heart Care, 2017, 2018, 2019, 2020, 2021 (Women’s Choice Award) · One of America's Best Hospitals for Stroke Centers, 2017, 2018, 2019, 2020, 2021 (Women’s Choice Award) · One of America's Best Hospitals for Orthopedics, 2017, 2018, 2019, 2020, 2021 (Women’s Choice Award) · One of America's Best Hospitals for Patient Safety, 2017, 2018, 2019, 2020 (Women’s Choice Award) · Leapfrog Hospital Safety Grade A, Spring 2018, Fall 2018, Spring 2019, Fall 2019, Spring 2020, Fall 2020 (Leapfrog) · Leapfrog Top General Hospital, Fall 2018, Fall 2019, Fall 2020 (Leapfrog) · US News & World Reports High Performing Hospital CHF & COPD (2019-2020) · America's 250 Best Hospital's Award (2021) (Healthgrades) · Life style activities and community growth · Close proximity to many of Florida’s finest beaches · An abundance of family attractions (Orlando & Tampa theme parks) · Access to arts, culture and music · Premium shopping outlets **The role you’ll contribute:** The customer service representative is the “first face” at AdventHealth Zephyrhills and greatly contributes to the patient experience. Warmly greets and attends to patient/guest needs. Professionally handle stressful situations, while maintaining quality of work and excellent customer service. Review daily schedules, census reports, scans financial and medical documents into accounts, assists Registration as required and performs relief PBX operations. Helps keep lobby areas clean and attractive, greeting and helping patients and visitors find their way. Keeps guests/patients informed. Familiar with hospital services, people, locations and community in order to provide accurate assistance to guests/patients. Adheres to established policies and procedures. Physical demands include sitting or standing for extended periods, pushing wheelchairs, typing. This position also requires involvement in hospital performance improvement activities. **The value you’ll bring to the team:** · Warmly greets all patients and visitors coming into the lobby and determine proper patient type – provide accurate direction for patients and visitors. Use eye contact and appropriate gestures to show genuine care and concern · Completes accurate MPI/MRN search and selections in computer system (quick registration). Accurately and urgently enters information into computer system · Effectively communicates with patients and ancillary departments to ensure efficient flow · Performs accurate and timely admission status changes as directed by Bed Placement · Is generally familiar with hospital departments and people as to ensure efficient and proper directions and information is given. Keeps up to date with hospital / department changes Qualifications **The expertise and experiences you’ll need to succeed:** · High school diploma, GED This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. **Category:** Patient Experience **Organization:** AdventHealth Zephyrhills and Dade City **Schedule:** Per Diem **Shift:** 1 - Day **Req ID:** 24035077 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.