Job Description

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The Concierge will be responsible for providing superior, personalized and professional service to the Owners & Guests. Duties of the post will include, but will not be limited to:   • Providing professional and friendly receptionist services at the Concierge desk.  • Planning, organizing and coordinating special guest requests and activities.• Coordinating the check-in process upon arrival and the check-out process upon departure• Liaising with the housekeeping and bell staff to effectively communicate information that may exceed Owner and Guest expectations.• Ensuring that all Owners and their Guests depart as scheduled and that their folios are accurate and settled prior to departure.• Working closely with the Assistant Manager/General Manager to ensure proper implementation of Residence Club policies and procedures.  • Acting as a liaison between the Management team and the Owners to ensure guest satisfaction.     
 JOB REQUIREMENTS A minimum of one years hospitality experience as a receptionist or concierge is preferredA strong appreciation for delivering exceptional customer serviceThe ability to perform well under pressureA creative and resourceful approach to problem solvingProfessional etiquette and a well-groomed appearanceExcellent interpersonal, communication and organizational skills  Computer literacy and previous experience with Microsoft Office productsBe able to work a flexible schedule that will include weekends and public holidays