JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Concierge Operations

● Extend a warm, professional, and attentive welcome and farewell to all Atlassian staff, visitors, and vendors.

● Anticipate the needs of employees and visitors, proactively supporting a seamless service experience.

● Provide reception desk support, which includes offering general workplace assistance, providing information regarding the office and Workplace Experience services, assisting with arrival registration, and issuing access and visitor passes, among other responsibilities.

● Receive incoming deliveries and manage their distribution, as well as arrange couriers and taxis upon request.

● Support various aspects of Office Events and Team Gatherings, including, but not limited to, space bookings, coordination of custom setups, activations, catering, attendee registration, AV request coordination, and both onsite and offsite activities.

● Assist with the Concierge related financial reporting and associated budget management.

● Collaborate across teams to proactively communicate and prepare for meetings and events, anticipating and addressing concerns to ensure operations proceed without incident.

● Manage and oversee a high volume of Jira tickets requiring Concierge support across various Experience products, including Intentional Team Gatherings, Office Event Support, and 'For You' Services, in accordance with predetermined workflows and processes.

● Perform ad hoc assignments and provide administrative support to ensure seamless and timely service delivery.

● Respond to inquiries from both internal and external customers. General Responsibilities

● Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

● Anticipate and respond to the needs and concerns of multiple clients, transforming challenges into opportunities.

● Maintain premises in a neat and functional condition at all times.

● Contribute to operational reporting and effectively communicate operational risks, adhering to established escalation processes.

● Understand and adhere to all JLL and Client policies and values.

● Offer suggestions for improvement or innovation regarding operational systems and processes.

● Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment.

● Support data collection, analysis, and reporting to ensure alignment with the Clients' goals
and objectives. ● Strive to continually improve service performance, achieving and exceeding performance goals, team goals, and Clients' objectives.

● Provide support to the Concierge local and global leadership as required.

● Immediately contact Security for any security risks. When necessary, serve as a floor warden to assist with emergency response requirements. It is essential to comprehend the incident and emergency response procedures and to support, report, and escalate matters in accordance with the established processes. Critical Competencies for Success Client Focus & Relationship Management

● Demonstrates a proactive and professional approach to customer service, actively seeking to create exceptional experiences for clients and stakeholders. ● Possesses strong communication skills, both verbal and written, with fluency in English, enabling effective interactions with a diverse range of client staff, including senior levels.

● Maintains a customer service-oriented attitude, ensuring engagement and satisfaction in all professional interactions. Results Focus

● Demonstrated strong client commitment through meticulous attention to detail and effective support, ensuring consistency in service delivery.

● Exhibited excellent time management, organizational, and planning skills, contributing to operational efficiency.

● Employed a proactive risk management approach, adapting to changes with resilience and maintaining a positive attitude while managing shifting daily priorities.

Key Skills

● Self-Motivated and Adaptable : A proactive self-starter with a can-do attitude, capable of quickly adapting to new technologies and rapidly changing environments.

● Customer Experience Focus : Strong emphasis on exceptional customer service, problem-solving skills, and the ability to manage multiple priorities effectively.

● Communication Skills : Excellent verbal and written communication abilities in English, supported by active listening skills.

● Professionalism and Integrity : Exhibits honesty, trustworthiness, and a professional demeanor, particularly in premium corporate or hospitality settings. ● Collaboration and Interpersonal Skills : Highly collaborative with a proven track record of delivering excellent internal and external customer service.

● Time Management and Independence : Strong prioritization and time management skills, with the ability to work independently while delivering results in a fast-paced environment.
Qualifications

● A bachelor's degree is preferred.

● A minimum of 2-4 years of prior experience in experience services, hospitality, events, and/or knowledge of the commercial real estate or hospitality industry is preferred.

● Excellent verbal and written communication skills, with the ability to communicate in a clear and concise professional manner.

● Proficient skills in G-Suite; calendar management, Confluence, Jira, and Coupa skills are advantageous.

● This is an onsite role, requiring presence at the client's office in [[insert as needed]]. A good general knowledge of [[insert as needed]] is highly desirable. If you believe you are a suitable candidate for this role, we encourage you to apply

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.