Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

You are a key member of the Office Experience and Events team responsible for the staff and visitor experience of the office. Serving as the first point of contact for clients and visitors to BCG’s Brooklyn office, the Concierge Assistant is valued as the “Chief of First Impressions”. In addition, you will provide support to the broader Office Experience and Events Team, especially during peak times for internal and client-facing events as well as perform general office tasks as necessary.

Greet and assist employees, clients, and visitors, ensuring a seamless and welcoming experienceMonitor visitor access, manage security badge distribution, and maintain guest listsReinforce security and access protocols, liaise with building management and security teamRespond to inquiries, provide guidance on navigating the space, and facilitate office and room booking requestsMaintain the appearance and functionality of office common areas, meeting spaces, and pantries.Support catering coordination, including researching vendors, placing orders, and setting up/breaking down food and beverages for meetings, events, and office lunchAssist with meeting and event logistics, including room setup, basic IT/AV needs, and vendor coordinationManage office supplies and mail distribution, escalating maintenance and IT issues as necessaryAssist with office-wide communicationsProvide additional on-site support during key meetings and internal eventsPerform additional projects or tasks as assigned or required

You're good at: 

Demonstrating critical thinking and interpersonal skills in a fast-paced environmentDemonstrating a high standard of hospitality by providing guidance to colleagues, clients, and visitors in a concierge setting, rather than that of a traditional reception deskActing as a central point of contact for office- and neighborhood-related needs and inquiriesManaging competing priorities with professionalism and efficiencyFlexibly moving between proactive and reactive approaches, with the ability to create or improve processes for smoother solutions and better results

What You'll Bring

Demonstrating critical thinking and interpersonal skills in a fast-paced environmentDemonstrating a high standard of hospitality by providing guidance to colleagues, clients, and visitors in a concierge setting, rather than that of a traditional reception deskActing as a central point of contact for office- and neighborhood-related needs and inquiriesManaging competing priorities with professionalism and efficiencyFlexibly moving between proactive and reactive approaches, with the ability to create or improve processes for smoother solutions and better results

Passion for hospitality and making guests and colleagues feel welcome

High emotional intelligence, patience, and ability to stay service-oriented and composed under pressure

Bachelor’s degree, or equivalent experience

1 – 3 years of experience in a professional environment – concierge or hospitality experience preferred

Strong organizational and process management skills

Ability to prioritize and multi-task in a fast-paced environment

Proficiency in Microsoft tools (Powerpoint, Excel, Outlook)

Ability to spend significant time walking and standing and to lift packages and equipment up to 30lbs.

Additional info

This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration, and networking with our colleagues.

 

This role is overtime eligible and occasionally requires after-hours support for meetings and events.

 

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.  

 

We expect total annualized compensation for Brooklyn-based employees to be approximately the following:  

Base salary between $56,000- $68,000 (USD); placement within this range will vary based on experience and skill level Annual discretionary performance bonus between 0-12%  5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period First year annualized target total compensation: $62,328- $75,684 (USD)

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks.

 

All of our plans provide best in class coverage:

Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children  Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs  Dental coverage, including up to $5,000 in orthodontia benefits  Vision insurance with coverage for both glasses and contact lenses annually  Reimbursement for gym memberships and other fitness activities  Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan  Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement  Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)  Paid sick time on an as needed basis  Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. 

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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