Live Your Passion.  Add Your Magic.             

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. 

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Concierge

SUMMARY

The Concierge is responsible for ensuring a wonderful guest experience through excellent customer service. This position plays an integral role in the guest’s stay as the Concierge is often one of the first individuals that a guest interacts with.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

Greeting guests with friendly and sincere welcomeProviding information and assistance to guests regarding city and hotel attractions or points of interestBooking reservations for guests both within the resort and at outside facilitiesProperly logging guests requests and performing follow up with guestsFamiliarizing oneself with each day’s arrival and group activitiesMaintaining communication with Reception and other departments regarding guest activity or special needs as necessaryEnsuring any incoming and outgoing packages are logged and delivered appropriatelyMonitoring and scheduling Hotel Driver and booking guest transportation with Hotel’s contracted vendor

QUALIFICATIONS

College degree preferredMinimum of two years’ experience in an upscale hotel preferredMinimum of two years’ experience in customer serviceExcellent telephone etiquetteExceptional guest recovery skillsExcellent organizational and time management skillsStrong knowledge of MS Office, including Word, Excel, PowerPoint and OutlookMust possess a positive attitudeMust be willing to participate in a learning environmentMust integrate company values throughout all interactionsMust be able to quickly and effectively adapt to using new software productsMust be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

PHYSICAL REQUIREMENTS

Must be able to stand for an extended period of time, approximately six hours. Must be able to bend, stoop, squat, and stretch to fulfill tasks. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.