Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Are you a born performer? Are you an “Expert” in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you! Overview The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass! We are seeking a committed and passionate hospitality professional to provide top quality service as Concierge. Each expert is responsible for assisting all guests and patrons in a manner, which ensures complete guest satisfaction during the pre-arrival and entire stay of the guest. To provide a wide variety of information and service to guests thus fulfilling specific requests and general inquiries; act as liaison for guests to services in the Cincinnati area. The primary responsibilities for the Concierge include but are not limited to: Provide prompt and professional response to all requests for services by "finding a way" to fulfill each one, no matter how large or small. Communicate with all guests prior to their arrival, customizing their overall experience before and during their stay. Coordinate with the Front Office and Housekeeping teams to ensure that all pre-arrival and special requests are completed to go beyond guest satisfaction. Create guest profiles and update information as necessary in ALICE. Replenish and review the current inventory of brochures, pamphlets, guides, and directories to be informed of all Cincinnati area events. Oversee the general cleanliness and orderly appearance of the concierge desk and surrounding lobby area, contacting the housekeeping staff if necessary. Accept all guest calls for bell service and communicate effectively to the arrival team. Maintain daily paperwork in an organized and legible manner, especially document involving charges to guest folios. Maintain good contacts with the providers of outside services to insure the best experience for our guest. Ensure prompt package and message delivery service through bell staff. Gift certificate administration. Transmit telex and facsimile messages upon request. Report any problems to the Front Office Manager as soon as possible. Complete all other assignments, duties and tasks as assigned by the Front office Manager and Front Office Management staff. Qualifications Experts at The Lytle Park Hotel must possess our core values to assist with realizing our mission of Honored Hospitality. Positive Genuine Honorable Caring Passionate Open Minded Associates or Bachelor’s degree, preferably specializing in Hospitality, Business Administration or equivalent experience is preferred. Minimum of five (5) or more years of progressive Front Office and/or Guest Services experience. The Lytle Park Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.