Job Description Summary

Job Summary: The Concierge is responsible for providing exceptional guest service and ensuring a memorable “Wow-ing” experience for all visitors. This role involves overseeing and managing concierge services, including personalized guest requests, reservations, and information, while also maintaining high standards of guest satisfaction.
The Concierge sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team.
Sonesta managers are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company’s revenue and profitability goals and objectives.

Job Description

Key Responsibilities: 

  

Concierge Services: 

Manage and coordinate all established concierge operations, including making reservations for dining, tours, and activities. Develop and maintain relationships with guests ,local businesses, restaurants, and service providers to ensure access to exclusive or high-quality options for guests.