Computer Operator III

GDIT is seeking a Computer Operator III to support the Information Management Communication Services Program at Fort Novosel. AL. Operate as the first point of contact after the Army Enterprise Service Desk (Tier 1), addressing incidents and service requests involving end‐user devices and basic networking issues. Assist computer users and organizations. Provide technical help directly to computer users.

How a Computer Operator III will make an impact:

Provide Tier 2 IT support, to both classified and unclassified networks, harmoniously integrating with the current approved Army ITSM system, ensuring all end‐user requests and incidents, that are not resolved by the Army Enterprise Service Desk, are efficiently addressed.Operate as the first point of contact after the Army Enterprise Service Desk (Tier 1). Provide customer support to address incidents and service requests involving end‐user devices and basic networking issues. Assist computer users and organizations.Provide technical help directly to computer users.Manage and resolve more complex incidents and service requests, which are escalated from (Tier 1), employing advanced troubleshooting and technical expertise.Execute technical troubleshooting across various end‐user devices, such as desktops, laptops, tablets, printers, and multi‐function devices.Install, troubleshoots, and repairs computer systems, hardware, and computer peripherals.Resolves internal user problems and ensures correct operation of personal computers.Work with end-users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs.Guide customers through the recommended problem-solving stepsSet up or repair computer equipment and related devicesInstall and train users on new hardware or softwareInform team members and managers of major problems or of customers’ recurring concernsElevate difficult cases that they cannot resolve to support technicians or a senior analyst and sometimes remotely take over the control of a user's computer. Prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow.Maintains parts inventory and logs all service/repair activity.May perform system setups for new hires.

What you’ll need to succeed:

Secret clearanceAt least 3 years of experience in IT/Computer Science or equivalent fieldAssociate’s degree or equivalent experienceProven work experience as a Computer OperatorAbility to work under pressure and manage time efficiently. Ability to analyze customers’ computer problem to diagnose it and determine the causeDocument customers’ descriptions of their computer problemsComputer literacy and attention to detail.Can interface with a variety of personalities and rank and file employees.Dedicated to problem solving and process analysis.Ability to work in a group or alone.Knowledge of Microsoft Office SuiteExcellent communications skills

Industry Certifications

Microsoft 365 Certified: Endpoint Administrator Associate

Microsoft training – - a low-level Microsoft certification required to be obtained

​Timeline to obtain Microsoft Certification if not currently certified

Prepare to test within 60 days of startingRetest at the 90-day period if neededITIL v4 Foundations or higher -- ITIL Training certification meets this requirement Taking the exam is not a requirement. – Required within 30 days of start.

Certifications (IAT Level II)

One of the following:

CCNA-Security                    CySA+GICSPGSECSecurity+ CECNDLocation: Customer Site

GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work and at home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays