Responsibilities

• Create and Author Technical Service Content intended for use by Technical Service Personnel including Customer Service Engineers, Technical Support Engineers, Technical Training Centers.

• Content creation for SPECT and SPECT/CT System Installation, Maintenance, Calibrations, Part Replacement.

• Perform Verification, acceptance and validation tests for service content.

• Preempts potential problems and provides effective solutions

• Change management controlled through typical project tracking tools (ie CHARM, Gforge)

• Interacts with PLM, Product Management, company Corporate Technologies, Manufacturing, Marketing, Sales, other company Business Units, and OEM partners to drive service business goals (Total Cost of Ownership, Maintenance Cost, Revenue, NPS) of new and existing MI products.