Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden Life & Health are an award-winning* specialist life and health broker.

As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focussed on getting to know our clients and exactly what they want from their insurance cover. As we continue to grow we have a fantastic opportunity within our Compliance Team for a motivated, professional Polish Speaking Monitoring Officer to and support with the compliance for our Polplan part of the business. In this role, you’ll be listening in and monitoring calls made to our Polish customers, giving feedback on content and quality followed by providing coaching to our staff to improve compliance performance. Experience in Financial Services or a regulated environment is not necessary but would be an advantage. You may come from a Call Centre background with supervisor experience where you have monitored other people’s work and call quality and helped them to develop. You must be fluent in both Polish and English and we need you to have excellent communication and interpersonal skills, as you’ll need to be able to give constructive feedback referring to individuals performance.

You’ll need to evidence that you can learn quickly, and work well under pressure, as we’ve got a busy period ahead of us. This is a pivotal role in ensuring we maintain our high standards and adhere to legislation and regulations in all we do. You will naturally be seen as one of our experts and people of all levels will come to you for advice and guidance on compliance matters.

Requirements

· Ability to learn quickly and work well under pressure.

· Fantastic timekeeping skills

· Focussed worker with fantastic attention to detail.

· Excellent communication and interpersonal skills

· Experience of reviewing or work processes or detailed documents

· Ability to work and think methodically.

· You may come from a Call Centre background with supervisor experience where you have monitored other people’s work and call quality and    helped them to develop.

Responsibilities

· Ensure the business maintains high standards and adheres to legislation and regulations in all that we do.

· To become a dedicated expert and advisor that people of all levels will come to for advice and guidance on compliance matters.

· Monitor calls made to our customers and provide feedback on content and quality.

· Provide coaching to our staff to improve compliance performance.

Part time hours - 20 - 30 hrs per week over 3- 4 days

Hybrid Working

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent