Compliance & Application Specialist Job ID 199238 Posted 13-Jan-2025 Service line GWS Segment Role type Full-time Areas of Interest Digital & Technology/Information Technology Location(s) Makati City - National Capital Region - Philippines **About the Role:** CBRE seeks an analytical, innovative, and driven Compliance and Application Specialist to join the Global Occupier Solutions Architecture & Pricing (GOSAP) Team in Manila. This role will report to the GOSAP Lead and provide applications administration and QMS support to the Enterprise Occupier Solutions Team **What You’ll Do:** + **System Implementation and Configuration** + Collaborate with cross-functional teams during the software implementation process. + Perform system testing and troubleshooting during rollouts. + **User Support and Training** + Provide technical support to end-users, addressing application -relates issues promptly. + Conduct training session and create documentation for users to maximize software utilization. + Act as the point of contact for resolving technical inquiries or system usage challenges. + **System Maintenance and Update** + Monitor system performance, identify potential issues and communicate to counterparts or technical team. + Manage updates, patches and upgrades in collaboration with inhouse or external vendor technical team. + Escalate complex issues to developers or external vendors as necessary. + Document resolutions and create knowledge-base articles for future reference. + **Collaboration & Communication** + Work closely with stakeholders to gather requirements and provide application insights. + Serve as a liaison between end-users, IT Teams and software vendors. + Communicate technical information in a user-friendly manner. + **Process Improvement** + Analyze user feedback and system data to identify areas for process and application improvement. + Propose and implement enhancements to streamline operations and increase productivity. + Stay updated on new features and technologies to improve system efficiency. **What You’ll Need:** + 5 years’ experience in the Facility Management industry + Degree in Computer Science, Information Technology, Quality Management or related field preferred. + Experience in supporting or implementing software applications, strong troubleshooting and analytical skills. + Strong knowledge of QMS standards. + Extremely organized and methodical in your approach to work and the ability to deliver high-quality work under pressure and on time; + Excellent analytical skills, able to handle high volume of data with ability to articulate complex business issues and encompass problem identification, evaluation, and resolution. + Ability to comprehend, analyze and interpret the most complex business models/documents. + Ability to respond effectively on most sensitive issues + Ability to write report, manuals, framework, processes + Ability to make effective and persuasive presentations on complex topics to clients, top management, stakeholders. + Ability to motivate and negotiate effectively with key employees, clients, top management to take action. . **What's in it for you?** + Working alongside an experienced, well-established individual. + Government Mandated Benefits + Hybrid Work Setup + Paid Leaves (15 SL and 15 VL annually) + HMO with up to three free dependents + Life Insurance + Annual Performance Bonus + Annual Merit Increase **EQUAL OPPORTUNITIES** At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. **CBRE Global Workplace Solutions (GWS)** As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service, and excellence - and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)