Your role:
Analyzing complaint data, gathering additional data, as needed, and partnering cross functionally to share feedback to the development & manufacturing teams on potential product improvements, product defects, and safety evaluations, and resolves complaints.Assess Risk assessment weather it is covering the hazard in the complaintComplete all needed records in a timely & accurate mannerConfirming complaint condition & determining corrective action (including CAPA, FCO as required)Collaborate with cross functional team such as Engineers, Scientists, Clinical Specialists, Field Service & Application Engineers & Manufacturing personnel to facilitate the complaint handling process globally.Evaluating & Investigating customer feedback, service records, and other sources of customer and internal for possible complaint.Evaluating incoming data & determine if it is sufficient to understand the nature of the complaintYou're the right fit if:
Bachelor’s / Master’s degree in mechanical engineering, Bio Medical, Healthcare, Application Engineer, Nursing, or related technical degree with over 6 years (Medical device preferred) of experience.Hands on experience of Customer complaining experience in Medical industry is required, CAPA, Field Corrections as well as global medical device regulations, requirements, and standards such as 21 CFR Parts 803, 806, and 820Hands on experience of problem-solving methodology and root cause analysis, 7 QC tools, Problem Solving & Strong Analytical abilityDemonstrated ability to self-motivate, ability to prioritize tasks in a deadline-driven environmentDemonstrated ability to work effectively with various work groups to assure conformance to regulatory requirements, internal processes, and policiesDemonstrated ability to self-motivate, ability to prioritize tasks in a deadline-driven environmentDemonstrated ability to effectively work with others in various coordinate disciplines and on multi-national teamsApplied understanding of GDP, ISO 9001 & ISO 13485 (Good to have)Personal Characteristics:
Effective interpersonal, Communications & Excellent analytical skillsSelf-starter, quick learner, ability to work independently, disciplined, and meticulous in work activitiesEffective networking skills, detail oriented, ability to multitask through planning/organizingDemonstrate Philips behaviors consistentlyExcellent verbal, presentation, and written communication skills in Both Chinese and EnglishDrive self-initiative to improve process
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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• Discover our rich and exciting history.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.