The Compensation/Benefits Services Professional will provide functional expertise and specialized administration of compensation & benefits. They will own and deliver continuous improvement, vendor management, operational reporting, and service management. They will interface with Business HR and CoEs to continuously improve services.

Key Deliverables

• Execute compensation processes between grade local to F, ad-hoc payments & BYOD for the US/CAN.

• Research, analyze, and resolve benefit issues or inquiries escalated by the Customer Service Rep./Functional Specialists and other stakeholders for the US/CAN;

• Work together with the Business HR and audits AIP Bonus Plan, request changes if necessary;

• Analyze job evaluations, administer equity reviews, job reclassifications, compensation adjustments, off-cycle salary increases and market pricing;

• Administer benefits including eligibility audits, new hire and new enrollment audits, termination, and life event changes, benefits reimbursement, only for the US/Canada;

• Assist with the benefits transfer process for employees transferring in and out of state or country (only for Canada);

• Manage retirement, retirement plan administration, quality control audits oversight, and implementation on plan design changes for the US/Canada;

• Work with vendors to plan, administer, and resolve benefit, and retirement for the US/Canada;

• Work together with the Business HR and CoE to continuously improve compensation & benefits administration processes, procedures, and technologies;

• Manage Benefits, Achieve Recognition and Global Mobility Invoices payment and follow up of each payment (Benefits only for the US/CAN);

Desired behaviors and attributes:

Experience in compensation & benefits administrationDemonstrates knowledge of employee compensation & benefitsExhibits knowledge of HR operationsPossesses working knowledge of HR policies, practices, and proceduresKnowledge of general HR transactionsPrior experience with data management processesAbility to handle multiple requests in a timely mannerAbility to manage complex requests within tight deadlinesAbility to resolve conflicts and mitigate difficult issuesExcellent analytical and problem solving skillsExcellent organizational skillsStrong attention to detailStrong customer service focusStrong interpersonal and listening skillsStrong communication skillsEffectively manages ambiguityAbility to maintain objectivity under pressureAbility to handle confidential and sensitive information

Knowledge, Skills, and Requirements:

University Degree or equivalent experience in a related field1-2 years service center experience with direct customer interactionFamiliar with total rewards tools and processes preferredProven time management skills, and a strong sense of urgencyAbility to quickly comprehend requirements and carry out transactions in accordance with set standardsAbility to establish effective professional working relationshipsProblem-solving skills and a customer service orientationAble to run reports and interpret data to conduct analysisConsistent exercise of judgment and escalation as necessary to resolve problemsStrong work ethic, integrity and personal accountabilityStrong communication and interpersonal skills and a collaborative team spiritProficient use of applicable technology and MS OfficeDemonstrated ability to communicate verbally and in writingMulti-lingual fluency:  English (Required) plus one or more of the following:  Spanish, PortugueseLimited travelMay require non-standard work hours

Relocation Available:

No