The Opportunity

Compass is MassMutual’s strategic advisor-facing portal currently used by the MassMutual Financial Advisors Distribution Channel, supporting 20K users. As the Compass Portal Owner – Operations, you will be responsible for ensuring that the portal continues to improve the advisor experience and supports the business strategic objectives. Portal owners collaborate with the key stakeholders, field communications and enterprise technology to perform portal analytics and data assessments to prioritize and add new functionality and oversee search engine optimization to help support improved UX.

The Team

As part of Brand, Product and Affiliated Distribution, the Distribution Platforms, Readiness and Strategy team is responsible for driving strategy and execution related to technology, governance, reporting, readiness and change management to support MassMutual’s product, marketing, and career distribution organizations. Within our organization, we place a premium on our creating a diverse and inclusive team, aligning priorities with key markets and distribution channels, while nurturing partnerships with key stakeholders based in transparency and accountability. It is expected to demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.

The Impact

Drive the continual update and application of the measurement framework.Translate high level business goals, leverage analytics and user/stakeholder feedback to continually improve the field communications process via the portal and to evaluate overall site health by driving an audit processEmploy web analytic tools and techniques to unlock valuable insights into user behavior and website performanceEnsure that the portal navigation and search engine performance is continually improving by consulting with SEO business and ETX resources to create standards and review metrics/user feedbackConsult with the Content and Communications Team to provide subject matter expert support for website governance in terms of job functions, workflows, and provide recommendations for driving an increase in their maturation model for the organizationApply user-centered research, business needs, and UX principles to make recommendations to style guides for writers to guarantee consistency across structured contentAnalyze content reusability, working with content teams representing distribution channels and the business owners of the contentPartner with ETX to evolve the Contentstack and Algolia platforms, providing content strategy, business architecture, and business subject matter support to make appropriate decisions about enhancements and new featuresWork closely with ETX UX Team to continually assess the user experience by utilizing user testing and analytics evaluationProvide business leadership updates to prioritize and sign off on business requirements for improvements to the site including content model improvements, portal functionality, search optimization, and authoring enhancementsTemplate creation and optimization to ensure they will improve the overall advisor experience and to evaluate implications to content and audiencesCreate visually compelling and polished presentations that effectively tell the story and convey critical messagesLead ad-hoc projects

The Minimum Qualifications

Bachelor’s degree or 4+ years equivalent work experience7+ years of experience in financial services or business industry5+ years of experience managing a large-scale business portal3+ years experience managing web analytics and working in Google Analytics3+ years experience with Microsoft Excel

The Ideal Qualifications

5+ years experience managing web analytics and working in Google Analytics, specifically GA4Excellent interpersonal communication, coordination, and planning skills with cross-functional teamsExperience working in partnership with technical internal, business and vendor teamsExperience monitoring search trendsWorking knowledge of user experience and design principlesWorking knowledge of content managementExperience developing large scale content strategiesStrong analytical/problem solving and project management skillsHighly skilled in developing and delivering high-impact presentationsExperience working in Microsoft Project and Microsoft PlannerComfort interacting with all levels of leadership

What to Expect as Part of MassMutual and the Team

Regular meetings with the Enterprise Technology Teams and Content Communications Teams. Participation in steering committees and content governance committeesFocused one-on-one meetings with your managerNetworking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource GroupsAccess to learning content on Degreed and other informational platformsYour ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. EEO Statement (Opens in new window)

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $115,900.00-$152,100.00