Community Specialist (Europe)
CXG
We seek a dynamic and creative individual to join our team as a Community Specialist (Europe). The ideal candidate will be responsible for executing engagement strategies to foster meaningful interactions within our Evaluators Community, build brand awareness and loyalty, and collaborate closely with the Growth Engagement Team and the global community manager to align with global strategies. This role requires excellent community engagement skills, a passion for building relationships, and the ability to work with remotely located teams in different time zones.
Community Growth:
Community Engagement:
Foster a positive and engaged Community by promptly addressing inquiries and feedback to build long-term loyalty. Cultivate meaningful relationships with users through active engagement and participation across community channels. Work closely with the global community manager to ensure alignment with global strategies and initiatives. Collaborate with the Operations & Community Manager (Europe) to identify areas with the most need for engagement, rewards, and referral programs. Manage email campaigns, from creation and scheduling to deployment, ensuring they maximize engagement and retention. Continuously optimize email segmentation through CRM to target specific audience groups, including active, lost, and dormant users.Analytics and Reporting:
Monitor and analyze key performance indicators (KPIs) related to community engagement. Provide regular reports on the effectiveness of community initiatives. Use data insights to optimize engagement strategies for continuous improvement. Work within the budget and report monthly on the actual spending vs target.
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