COMMUNITY SERVICES ADVOCATE Job Details Job Location YWCA Central Massachusetts - North Central Mass - Leominster, MA Education Level 4 Year Degree Salary Range $18.00 - $18.00 Hourly Travel Percentage Negligible Job Shift Day Job Category Nonprofit - Social Services Description As a Community Based Services Advocate you will provide services to victims of domestic violence; to include providing crisis intervention, individual and group advocacy/counseling for victims and identifying high risk clients; providing education activities and training presentations to the community arenas with a specific focus on curriculum on healthy relationships, child abuse, bullying, teen dating violence, and domestic violence; establishing a process of changing the attitudes and beliefs of the community with activities designed to actively promote healthy, non-violent relationships and addressing the factors that condone intimate partner violence with a consistent and systemic approach. Flexible hours required with a valid driver’s license. RESPONSIBILITIES: + Provide crisis intervention services, individual and group advocacy to victims of domestic violence in the community and/or agency + Establish and maintain relationships with schools, community agencies and faith-based organizations for collaboration purposes and for facilitation of community education in their realms + Enter and maintain data outcomes for various funders + Assessment of clients for high risk; shelter and related services + Maintain principles of confidentiality + Provide consultation to police departments as needed for the High Risk Response Team + Provide outreach services to clients referred from SAFEPLAN Advocates + Provide and answer hotline calls as needed and assist local police departments + Participate in the local CCRN as needed + Maintain written documentation for client records per policy + Collect and maintain required monthly statistics + Attend agency meetings and in-service trainings, as required + Participate in agency trainings, meetings, and community education presentations + Develop and maintain community resource contacts + Adhere to all YWCA/Battered Women's Resources/Daybreak Policies and Procedures + Other tasks as assigned by the Director Qualifications + Bachelor’s Degree in related field such as Human Services, Counseling, or Social Services + Bilingual Spanish/English required + Knowledge of domestic violence and/or family violence and related issues such as substance abuse and mental health, crisis intervention, individual and group counseling, community development, and education + Experience working with diverse populations + Demonstrated ability to work cooperatively with other professionals and team members + Ability to maintain professional boundaries and client confidentiality + Empathetic, non-judgmental and active listening skills + Ability to assess and intervene in crisis situations + Excellent written and oral communication skills + Organized; innovative + Knowledge of community resources + Excellent computer skills required + Public speaking skills with large groups of all ages Survivors of domestic or sexual violence, people of color, people with disabilities, people who are bilingual/bicultural, and members of the LGBTQ community are strongly encouraged to apply. YWCA is an affirmative action/equal employment opportunity employer.