Community Program Manager, AWS Support
Amazon.com
Join AWS and lead our thriving re:Post community, where millions of AWS customers come to learn, share, and solve problems together. As the Community Program Manager, you'll be the driving force that transforms re:Post from a useful resource into an indispensable network of shared expertise and collaborative problem-solving. Your leadership will ensure that our community is vibrant, engaged, and continuously growing, directly contributing to the success of AWS customers worldwide. This role offers the opportunity to make a significant impact on our global customer base while fostering a culture of collaboration and knowledge sharing.
Key job responsibilities
You will lead the development and implementation of strategies to nurture and expand our re:Post community, ensuring it becomes the premier destination for AWS knowledge and peer-to-peer support.
* Community Growth: Develop and execute innovative strategies to boost community engagement and high-quality content contributions.
* Expert Connections: Strengthen the connections between community members and AWS experts, facilitating knowledge exchange and fostering a culture of collaborative problem-solving.
* Collaborative Intelligence: Leverage the power of generative AI to enhance the community's collective intelligence, empowering members to solve complex challenges more effectively.
* Recognition Programs: Create and implement programs that celebrate our most valuable contributors, inspiring continued participation and excellence.
* Continuous Improvement: Analyze community trends and feedback to enhance the re:Post experience and align it with evolving customer needs.
* Cross-functional Collaboration: Work with various teams to ensure community insights inform product development and support strategies.
A day in the life
As the Community Program Manager, you'll start your day by reviewing key community metrics and engagement data. You might then review your proposals for new engagement strategies or recognition programs with others in the organization. Later, you could find yourself facilitating a meetup between top community contributors and select AWS experts, fostering knowledge exchange and building stronger connections within the community. You'll likely spend time analyzing customer feedback and partnering with product teams to identify ways to improve the re:Post experience. Your day might end with presenting community insights to leadership, showcasing how the community's collaborative problem-solving is driving customer success.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Key job responsibilities
You will lead the development and implementation of strategies to nurture and expand our re:Post community, ensuring it becomes the premier destination for AWS knowledge and peer-to-peer support.
* Community Growth: Develop and execute innovative strategies to boost community engagement and high-quality content contributions.
* Expert Connections: Strengthen the connections between community members and AWS experts, facilitating knowledge exchange and fostering a culture of collaborative problem-solving.
* Collaborative Intelligence: Leverage the power of generative AI to enhance the community's collective intelligence, empowering members to solve complex challenges more effectively.
* Recognition Programs: Create and implement programs that celebrate our most valuable contributors, inspiring continued participation and excellence.
* Continuous Improvement: Analyze community trends and feedback to enhance the re:Post experience and align it with evolving customer needs.
* Cross-functional Collaboration: Work with various teams to ensure community insights inform product development and support strategies.
A day in the life
As the Community Program Manager, you'll start your day by reviewing key community metrics and engagement data. You might then review your proposals for new engagement strategies or recognition programs with others in the organization. Later, you could find yourself facilitating a meetup between top community contributors and select AWS experts, fostering knowledge exchange and building stronger connections within the community. You'll likely spend time analyzing customer feedback and partnering with product teams to identify ways to improve the re:Post experience. Your day might end with presenting community insights to leadership, showcasing how the community's collaborative problem-solving is driving customer success.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
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