Company description Publicis Media is one of the four solutions hubs of Publicis Groupe, alongside Publicis Communications, Publicis Sapient and Publicis Healthcare. Led by Steve King, CEO, Publicis Media is comprised of Starcom, Zenith, Digitas and Spark Foundry, powered by digital-first, data-driven global practices that together deliver client value and business transformation. Publicis Media is committed to helping its clients navigate the modern media landscape and is present in more than 100 countries with over 23,500 employees worldwide Overview Responsibility and Focus Representing the brand’s tone of voice, and moderate the brand through community support, content distribution, and digital engagement to build brand presence and trust Act as the liaison between the brand and its audience Main Tasks Technical & Product • Conduct daily checks and swipes across social channels to monitor the online conversation around the brand • Customise responses to accommodate to each complaint, user and social channel • Collaborate with the wider content team consisting of the content team and the client’s internal team • Collaborate across the multifunctional team and the client to stau uodated on all new initiatives and communicate the right information • Strong attention to detail Business Acumen & Operational Efficiency • Liaise with the brand representative to create FAQs responses Innovative & Analytical Mindset • Create reports and content analysis based on engagement data using listening dashboards • Create crisis report social listening dashboards to monitor and report during crisis People & Leadership Seeks others' feedback to develop self-awareness, strengths and address development area. Is able to proactively raise issues to improve effective team working and collaboration. Is able to communicate confidently in a clear, concise and articulate manner. Collaborates with stakeholders and embraces an inclusive based environment. Is able to make valuable contributions to discussions and brainstorming sessions, providing insight and point of view. Able to build relationships quickly with others and engages personally with peers and clients. Treats others with respect, listens to other perspectives, especially when they are different from own. Able to tackle problems in a timely manner and develop contingency plans that focus on problem resolution. Drives a culture of trust with Peers, clients and all other stakeholders. Self Is able to take ownership for actions and deals with consequences in a mature manner. Able to adjust performance based on experiences and feedback and showcases agility and flexibility. Displays openness to the ideas of others and leverages them when beneficial for the business. Showcases curiosity and open mindset towards new ways of doing things. Is able to set high impact objectives and goes above and beyond to exceed performance. Demonstrates the Growth Mindset and is able to take ownership of personal development and growth. Capable of constructively challenging the status-quo and takes risks to challenge internal and external perspectives. Approaches situations and individuals with honesty, integrity and humbleness. Displays resilience and maintains drives and a positive outlook when faced with challenges. Qualifications Education and Experience Required • Bachelor's degree in communications, journalism, English or related field • Bi-lingual (English/Arabic) proficiency is ideal • 1-2 years content experience or in a similar role • Knowledge in Sprinklr, Hootsuit or any other similar social engagement tool • Experience planning and leading community initiatives • Ability to identify and track relevant community KPIs • Excellent verbal communication skills • Excellent writing skills • Hands on experience with social media management • Ability to interpret website traffic • Knowledge of online marketing • Attention to detail, critical-thinker and problem-solver Additional information R-2688 P-3044