Position Purpose:
Under the direction of the PHSO Director of Social and Clinical Care Integration, the Community Health Worker Team Lead primarily functions as a mentor to the Community Health Worker team providing oversight and support to their team members in accordance with the PHSO’s policies and procedures. Responsible for coordinating the daily operational activities of the team. Works collaboratively with the Manager to identify process gaps, develop workflows and processes and ensure administrative and clinical processes are in place and working effectively to ensure staff is tracking to meet the department expectations. The lead secures and maintains the knowledge required to serve as a subject matter expert to the team. This individual represents the department in internal and external meetings as assigned by the Manager.
What you will do:
Under the direction of the Manager, develops, implements, and monitors administrative and clinical processes to ensure staff activities are focused on achieving PHSO program goals to improve quality of care, mitigate cost trends through supporting optimization of care delivery and improve member satisfaction for episodic care management patients served.
Coordinates assignment of daily work, ensures work completed within required timeframes and examines work product to ensure it meets departmental clinical and process guidelines. Provides feedback to staff on performance including identifying performance improvement opportunities and working collaboratively with staff to develop and implement remediation plans when appropriate.
Works to ensure team output meets or exceeds regulatory, accreditation and customer requirements/expectations. Develops and manages remediation plans as necessary to address performance gaps and opportunity areas. Provides guidance to Manager on key opportunity areas and makes recommendations for workflow and program improvements.
Provides leadership in related committees, task forces, and work groups with a focus on improved health outcomes for the populations served
Minimum Qualifications:
High school diploma required.
Minimum of 3 years of experience in health care or social services
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.