MelroseWakefield Hospital, part of the Tufts Medicine system, has been offering the highest quality and accessible healthcare to the local community for over 130 years.  With two hospital campuses, Level III Trauma Center, Level III Special Care Nursery, Breast Health Center, Cardiovascular Center and over 20 locations and 50 specialties, MelroseWakefield Hospital offers many opportunities to grow your career.  

If you are passionate about providing care in your local community, come join our team!

Job Overview 

This position is dedicated to reducing barriers and creating opportunities for low-income individuals and families in our catchment area. This position is part of a team that is focused on helping families to meet their nutrition goals.

Hours: Per-Diem  2-3 days/week (8-4 pm or 8:30-4:30 pm), occasional Saturdays & holidays after the training

Job Description

Minimum Qualifications:

1. High school diploma or equivalent.

2. One (1) year of general office experience.

Preferred Qualifications:

1. Experience in healthcare of community facility.

2. Bilingual in Portuguese, Spanish, Haitian Creole, or Chinese.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Answers and directs phone calls.

2. Greets and checks-in participants with courtesy and directs participants to appropriate WIC staff.

3. Screens applicant inquiries for eligibility.

4. Collects basic participant information for eligibility screening.

5. Helps participants fill out appropriate forms.    

6. Verifies category, identity, income, residency to determine WIC eligibility.

7. Manages appointment scheduling/rescheduling including reminder phone calls.

8. Greets and triages participants to appropriate staff.

9. Oversees flow of applicants/participants in waiting area.

10. Performs clerical duties.

11. Loads WIC benefits for each eligible participant.

12. Processes participant proxies for authorized signature.

13. Ensures proper documentation has occurred for termination report and pulled charts.

14. Distributes surveys to clients to assess program quality.

15. Demonstrates flexibility with working at all of the WIC locations, when needed.

16. Ensures participants understand how to use the WIC benefits.

About MelroseWakefield Hospital:

MelroseWakefield Hospital and Lawrence Memorial Hospital of Medford are two campuses with one community in mind: the people of north suburban Boston.  MelroseWakefield Hospital and Lawrence Memorial Hospital are distinguished by the range of high-quality clinical care and services. Our teams welcome everyone with hospitality and humanity. We focus on reducing health disparities through 40+ local health programs across a system of hospitals, urgent care locations, outpatient services, and community physicians.

Core to our values, MelroseWakefield Hospital’s commitment to community is demonstrated by our many local health programs throughout our service area and participation in partnerships with community agencies and events, and education programs in more than 10 communities to support the wellness and health of our residents.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.