Welcome page Returning Candidate? Log back in! Community Connect Program Analyst (Systems/Applications Analyst, Senior) Job Locations US-OR-Portland Requisition ID 2024-31320 Position Category Hospital/Clinic Support Position Type Regular Full-Time Job Type AFSCME union represented Department Revenue Integrity Salary Range $99,980.92 - $151,397.74 per year (Commensurate with qualifications, experience and internal equity) FTE 1.00 Schedule Monday - Friday Hours Variable HR Mission Healthcare Drug Testable No Department Overview

The Community Connect Program Analyst is responsible for ongoing support of the Community Connect organizations. This analyst will have in-depth knowledge of Epic and serve as the liaison between the end users, vendors, Professional Billing, and other information systems support teams. This position will coordinate maintenance of Epic Billing applications including Hospital Billing, Charge Router and Revenue Cycle. The Community Connect Program Analyst will act as the primary contact for Community Connect Clients between ITG and operational business partners, including Professional Billing and Patient Business Services (PBS).

Function/Duties of Position

System Analysis and Design: Overall system analysis, design, validation, implementation, troubleshooting and ongoing maintenance of the Epic Hospital Resolute applications including:

Consults with customers to understand existing workflows, processes, data collection, report details and other technical issues associated with application software as they relate to system design and build decisions that support the customer’s functions and goals. Analyze design alternatives and makes appropriate design decisions. Designs, validates and confirms functionality with the application environment that meets customer specifications. Understands and translates the business functionality into application configurations and workflow validations.The Community Connect Program Analyst will demonstrate substantial knowledge of the key applications supporting patient access (Resolute HB, Charge Router) and how they integrate with other Epic Applications. Tests application build to ensure the system meets end-user requirements. Identifies and resolves complex issues. Identify pain points, establish action plan and implement testing process as necessary. This includes identifying appropriate parties and potential solution with minimal guidance. Responsible for troubleshooting data integrity and validity.Works with both internal and external resources to collaboratively plan, organize and coordinate the optimization, maintenance and overall coordination of Resolute. Works collaboratively with Professional Billing, PBS and HOS. Services as a liaison between these customers and ITG Epic project team members to ensure communication is provided and project remains on time and in scope.

Project Management:

Assesses new project requests, new upgrade features, enhancements, etc. in accordance with ITG policies and priorities.Participate in workflow meetings and facilitate as requested.Develop project plan and timelines, identify resource allocation across Epic application teams.
Communicate project impact and risks to appropriate operational partners and Epic project team.
Escalate issues as appropriate to Manager and/or Director.
Participate in Revenue Cycle projects as directed by Manager and Director.

Problem Resolution:

Respond to customer problems, either by Help Desk referrals or direct customer contact as needed.
Demonstrates innovative and creative problem-solving techniques.
Communicate problem progress and resolution, and document in the helpdesk database.
Coordinate the escalation and resolution of customer issues.
Work with project team to investigate problems to determine if it is necessary to resolve, if needed, escalate it to Epic project leadership.
Assist with revenue cycle reporting. 20% Yes

Certification and Continued Professional Development:

Epic certification in a Revenue Cycle Application (HB Resolute and/or Cadence) within one year.
Participate in appropriate activities that enhance general knowledge of or ability to do assigned work. This includes but is not limited to the following: attend classes, seminars and other training forums as directed by supervisor; attend staff meetings and other informational sessions; read vendor documentation, trade publications or other sources appropriate to position; interact with peers and other employees to receive and disseminate information.
Required Qualifications Master’s degree in computer science, a related field, or a clinical field & 4 yrs. work related experience in the IT field or a combination of clinical or operational healthcare environments, OR Bachelor’s degree in computer science, a related field, or a clinical field & 6 years work related experience in the IT field or a combination of clinical or operational healthcare environments; OR Associate’s degree in computer science, a related field, or a clinical field & 7 years work related experience in the IT field or a combination of clinical or operational healthcare environments; OR 8 years work related experience in the IT, billing or revenue cycle field or a combination of clinical or operational healthcare environments; OR Equivalent combination of education and applicable experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.Demonstrated organizational skills.
Demonstrated revenue cycle, financial analysis and project management skills.Demonstrated communication, interpersonal and conflict resolution skills.Demonstrated skills of working in partnership with multiple planning groups including physicians.
Epic Certification in Revenue Cycle application (Resolute HB) within one year.

Compliance with Code of Conduct, Respect in the workplace and Applicable policies, procedures and agreements related to position, department or OHSU as a whole

Must be able to perform the essential functions of the position with or without accommodation

Preferred Qualifications Epic CertificationExperience implementing an Integrated Enterprise Hospital System (Admitting, Scheduling, Billing, CPOE, Documentation, etc.) preferably Epic. Experience implementing technology that promoted fundamental changes in hospital settings.Working knowledge and understanding of project coordination and management.Working knowledge of content areas (i.e. Admitting, Hospital Billing, Registration, Scheduling, Nursing, etc.)Project management experience implementing billing practices.Knowledge of system configuration, data tools and concepts, application implementation or related applicable skill set preferred.
Ability to work in a highly autonomous role by demonstrating self-motivation and creativity in design approach.Ability to function effectively in a very dynamic team environment.Ability to proactively pursue problem resolution to satisfy customer needs.Ability to proactively discover/test/analyze new Epic application enhancements/features independently.Ability to provide highly critical quality analysis and testing of new software applications or feature (including beta testing.)Ability to manage multiple complex tasks efficiently while successfully meeting assigned deadlines. Additional Details

Salary Range: $99,980.92 - $151,397.74 per year (Commensurate with qualifications, experience and internal equity)

Will require travel to community connect customer locations. All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.