With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

A Community Manager I is responsible for providing the overall supervision of a portfolio of community associations. The Community Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as Associa staff.

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Duties and Responsibilities

\n\nTravel to client associations in order to attend board meetings, perform inspections, conduct walk-throughs and attend community events as needed and per the management agreement.\nPrepare agendas, update management reports, and compile documents and copies for Board meeting packages.\nPrepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.\nUpdate homeowner and association information in C3 and shared files.\nCoordinate and/or oversee inspection of building facilities and/or common area, and arrange appropriate follow up actions as required.\nSupervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.\nAct as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.\nPerform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.\nEnsure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.\nReview monthly financial reports and ensure management summary is submitted to the association Board of Directors.\nProvide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.\nOversee ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.\nMonitor corporate and client delinquency rates and collections process for account portfolio.\nEnsure Board of Directors is aware of legal actions involving the Association.\nMaintain unit and contract files relating to the operations of the Association.\nManage routine and special project vendors including procurement as well as performance evaluation as contracted.\nOversee Associa staff as contract provides.\nOversee the AP process in accordance with Associa home office processes and procedures.\nOther duties as assigned.\n\n Requirements

Knowledge and Skills

\n\nProficiency in Microsoft Office products (Word, Excel, Outlook, etc.).\nKnowledge of communities/property/real estate and homeowners associations.\nKnowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.\nProficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).\nProficiency in conflict resolution techniques.\nProfessional customer service skills.\nAbility to maintain confidentiality and discretion in the performance of all duties and responsibilities.\nSelf-motivated, proactive, detail oriented and a team player.\nTime management and time critical prioritization skills.\nAbility to keep workspaces organized and maintained.\nAbility to interpret verbal and/or written instructions at a proficient level.\nAbility to self-motivate, be proactive, detail oriented and successfully function as part of a team.\nKnowledge of company policies, procedures, and forms\nPartner with multiple stakeholders, for example assistant community managers, vendors, peers, clients.\nMust be able to work effectively with others in person and in group setting\nMust be able to prioritize, manage time, and meet deadlines.\nMust be able to communicate effectively and professionally on phone, email, and in-person.\nMust be able to operate general office equipment (copier, fax, phone systems, etc.).\n\n

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Education and Experience

\n\nBachelor's Degree preferred\nCommunity Association Experience preferred but not required\n\n

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Working Conditions:

\n\nTypical office environment\nFrequent social interaction\n
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.