Location: Avery Point by Erickson Senior Living **Compensation: $20.00/hr, based on experience.** **Position is Monday - Friday from 8:00 am- 4:30pm.** **What we offer:** + A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values + Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options + PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law + 401k for all team members 18 and over with a company 3% match + Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age + 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices + Growth Opportunities – grow with the company as we open new communities and expand on our existing ones! + Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones **How you will make an impact:** + Manage residential warranty claims by serving as the primary liaison between residents and vendors, ensuring timely and efficient resolution of issues. + Provide support to the Facility Coordinator and General Services Coordinator, assisting with various administrative tasks and project coordination. + As needed, work the Front Desk, including answering phones, creating work orders, and facilitating resident interactions. **What you will need:** + Demonstrate exceptional customer service skills, effectively addressing resident inquiries and concerns with professionalism and empathy. + Maintain strong organizational skills to prioritize tasks, manage multiple responsibilities, and ensure timely follow-ups on all warranty claims and service requests. Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description. Avery Point is a beautiful 94-acre continuing care retirement community located in Short Pump, Virginia, just minutes from downtown Richmond. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Avery Point helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow. Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.