COMMUNICATIONS & COMMUNITY ENGAGEMENT COORDINATOR (ASSOCIATE STAFF ANALYST (EXE LVL)) Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4821959) Apply  COMMUNICATIONS & COMMUNITY ENGAGEMENT COORDINATOR (ASSOCIATE STAFF ANALYST (EXE LVL)) Salary $56,275.44 - $68,091.66 Annually Location 901 Bagby Job Type Executive Level Job Number 36228 Department Controller's Office Opening Date 02/06/2025 Closing Date 2/20/2025 11:59 PM Central + Description + Benefits + Questions POSITION OVERVIEW APPLICATIONS ACCEPTED FROM: ALL PERSON INTERESTED DIVISION: COMMUNICATIONS & ENGAGEMENT REPORTING LOCATION: 901 BAGBY ST., 8TH FL. WORKDAYS & HOURS: MONDAY - FRIDAY 8AM - 5PM* *Subject to change DESCRIPTION OF DUTIES/ ESSENTIAL FUNCTIONS Under the guidance of the Director of Communications and Community Engagement, the Associate Staff Analyst will function as a Communications and Community Engagement Coordinator in the Communications and Community Engagement Section, managing the Controller’s community engagement schedule and daily briefing materials and supporting the Communications unit. The Associate Staff Analyst will be responsible for staffing the Controller at certain meetings and events, managing the Controller’s community engagement calendar, monitoring the Controller’s schedule, and supporting communications, administrative, and project management functions. One of the core responsibilities of the Associate Staff Analyst will be preparing the Controller’s engagement briefing book, which includes the Controller’s daily reference materials for all engagements. The Associate Staff Analyst will also support the Controller’s Office Communications unit with its day-to-day operations, including press clips, social media, correspondence, and copyediting. This position will manage an active calendar of appointments and handle the logistics of various events and meetings both internally and externally. The person in this position will handle sensitive and confidential information to ensure inquiries are properly addressed and resolved. The ideal candidate will have effective communication, planning, and organization skills, with a commitment to providing excellent customer service, interacting professionally with staff at all levels of the organization, and the ability to multi-task and thrive in a fast-paced environment. The Associate Staff Analyst duties will include but are not limited to: + Researches and makes recommendations for addressing issues of basic complexity and/or sensitivity. + Compiles data, produces information, and interprets results through conclusion or recommendation formulation. + Develop reports, special documents, or publications as assigned. + Completes special projects as assigned, working on a wide variety of financial, administrative, professional, political, and community issues and problems of basic complexity. + Represents supervisor at meetings and functions generally to gather information. + Handles highly confidential information. + Prepares, edits, and revises department policy and procedure manuals as directed. Responds to correspondence, requests for information, etc. as assigned by supervisor. + Participates in the development of management and administrative policies, procedures, and master plans with both short-term and long-term objectives as assigned. + Analyzes and reviews management practices and procedures and develops recommendations for improvement. + Participates in developing solutions for problems of basic complexity as assigned by supervisor. + Participates in the evaluation and design of workflow, processes, various operations systems, etc. + Assists in developing technological solutions and systems for continuous improvement programs and other appropriate applications. + Participates in special projects as assigned by the Department Director or Deputy Director and acts as a liaison with external organizations and other Department offices. WORKING CONDITIONS The position is physically comfortable; the individual has discretion about walking, standing, etc. but may periodically be subject to outdoor conditions. MINIMUM REQUIREMENTS EDUCATION REQUIREMENTS Requires a Bachelor's degree in Business Administration, Public Administration, Communications, Journalism, Economics, or a closely related field to the type of work being performed. EXPERIENCE REQUIREMENTS No experience required. LICENSE REQUIREMENTS None. PREFERENCES Preference will be given to candidates who have demonstrated strong skills and experience associated with the below essential functions: Scheduling + Helps manage the Controller’s daily engagement calendar, including scheduling calls, events, and speaking engagements. + Understand strategic, long-term planning needs for the Controller’s schedule, identifying conflicts and flagging problems for intervention and correcting course as appropriate. + Respond to all scheduling requests promptly while demonstrating a high level of professionalism. + Work with relevant staff and external partners/stakeholders to prepare necessary materials for appointments and speaking engagements to include in the daily briefing book. + Research upcoming events and meetings to provide relevant background information, as appropriate. + Effectively communicate scheduling updates to the Controller and relevant parties, as needed. + Distribute briefing books with supporting materials daily. + Answer phones, check voicemails, and take messages. + Conduct proactive follow up and outreach regarding upcoming engagements. + Coordinate travel arrangements, prepare itineraries, plan logistics, and submit reimbursement information when applicable. + Prepare meeting space and coordinate logistics for Controller meetings. Communications + Compile and circulate press clippings daily. + Assist Communications unit with communications related needs, including but not limited to, drafting content for the social media calendar and internal newsletter, talking points, constituent correspondence responses, media advisories, and press releases. + Proofread a wide range of communications, as needed. Professionalism and Other + Maintain confidentiality of highly sensitive information. + Provide analytical and specialized administrative support with complex details and advanced administrative duties. + Staff the Controller at certain events and meetings, which may include transportation to in-person engagements and occasional nights and weekends. + Develop and maintain filing systems for correspondence and other materials. + Proven experience using good judgment and making independent decisions based on limited information and time. + Ability to plan, organize, and prioritize work assignments. + Experience working with people of diverse backgrounds. + Exceptional verbal, written communication, and presentation skills. + Use of appropriate written and verbal language and grammar with minimal errors. + Exceptional attention to detail. + Demonstrated ability to meet multiple demands and customer needs using a variety of methods and best practices while incorporating customer feedback. + Experience and proficiency with Microsoft Office (e.g., Excel, Word, Outlook, and PowerPoint) and Adobe Acrobat. Key Responsibilities: + Content Creation & Management: Develop and produce multimedia content (video, photography, graphics, and written materials) for use in press releases, social media, websites, presentations, and other public-facing communications. + Media Relations & Outreach: Work with the media to generate positive coverage, respond to media inquiries, and develop press materials. Maintain and update media contact lists. + Social Media Strategy & Management: Collaborate with the communications team to plan and execute social media campaigns, including developing visual and written content for platforms such as Facebook, X, LinkedIn, and YouTube. + Public Relations & Crisis Communication Support: Assist in crafting public-facing statements, talking points, and other communication materials during high-profile or crisis situations. + Event Coverage & Coordination: Attend and cover public events, meetings, or news conferences, capturing multimedia content (photos/videos) for reporting or promotional purposes. + Analytics & Reporting: Track and report on the performance of media coverage and social media engagement. Use analytics to refine content and strategy. + Collaboration & Teamwork: Collaborate with internal and external teams to ensure consistent messaging across all communication channels. Work closely with colleagues to align strategies and initiatives. + Brand Representation: Ensure that all produced content adheres to the organization’s brand guidelines and tone of voice, maintaining a positive and professional public image. **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.** GENERAL INFORMATION SELECTION / SKILLS TESTS REQUIRED Department may administer skills assessment test. SAFETY IMPACT POSITION Yes If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. PAY GRADE: 20 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832-393-0453). If you need special services or accommodations, call (832-393-0453). (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: + Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 11 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation/parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html 01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? + Yes + No 02 Which best describes your highest level of education? + High School Diploma / GED + Associate's Degree + Bachelor's Degree + Master's Degree or higher + None of the Above 03 What is your degree concentration? + Business Administration + Economics + Public Administration + Communications + Journalism + English + Other closely related field + I do not have a degree 04 How many years of professional administrative, financial or analytical experience related to the type of work being performed do you have? + None + 1 year or less + 2 - 3 years + 4 - 5 years + 6 years or more 05 How many years of experience do you have in managing the calendars of senior executives? + None + 1 year or less + 2 - 4 years + 5 years or more 06 Describe your experience managing an executive's calendar, particularly in situations where urgent scheduling conflicts arise. Please provide specific examples of how you resolved such conflicts, the steps you took, and how you communicated with all parties involved. If none, use N/A. (See resume is not an acceptable answer.) 07 How many years of experience do you have in creating original content and drafting correspondence? + None + 1 year or less + 2 - 4 years + 5 years or more 08 Please indicate your level of proficiency in Microsoft Office products (Word, Access, Excel, PowerPoint, Outlook). + BEGINNER: Perform daily word processing tasks in Word, enter correct data, create a database, import data from Excel in Access, format cells, rows and columns in Excel, create a PowerPoint presentation file with a title slide, bullet points and place in slide loop mode; creates a new e-mail message, checking e-mail in Outlook. + INTERMEDIATE: Basic formatting and creating a variety of templates, mail merges in Word; create primary key to associate data between multiple tables, create a select query in Access; create, modify, and format charts, use graphic objects to enhance worksheets & charts in Excel; add special effects to presentations (design and animation) in PowerPoint; reply, forward, print and delete an e-mail message in Outlook. + ADVANCED: Manage table data, sort and filter merges in Word, create a split form and report and back up your databases in Access; use the filter and formula functions to manipulate data in Excel; transition presentation slides, link Excel charts to presentation and add voice in PowerPoint; delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar. + EXPERT: Produce table of contents, footnotes, endnotes, and bookmarks in Word; manage Macro commands, and manage database objects in Access; use advanced formula functions (Vlookup, IF, IS) manage macro commands, group rows in Excel; publish presentation online, embed objects into presentation in PowePoint; managing multiple calendars, set rules for incoming mail, create subfolders for mail to be placed in Outlook. + I have no experience in working with Microsoft Office Products. Required Question