About the job

This position is part of the Performance Analytics Hub in Germany. The Performance Analytics Hub monitors and analyses the Market and Business trends and provides the organization with operational tools. Within this context the Commercial Launchpad delivers a set of Digital and Data Tools to support our Sales Operations and Customer Relationship Management initiatives and drive our path towards consistent digitalization. 

Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market.

We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet.

That’s why we want to make self-care as simple as it should be by being consumer-led always, with science at our core.

Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Allegra, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands. 

This mission is brought to life by an 11,000-strong team, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers.

We are also proud to be the first major fast-moving consumer healthcare company to achieve B Corp certification.

Join us on our mission. Health. In your hands.

Main responsibilities:

Handle and resolve support tickets related to eHub /myCRM issues

Provide timely and effective solutions to user problems and inquiries

Document and track issues, solutions, and ensure follow-up for resolution

Perform routine administration tasks such as user management, role hierarchy, and permissions

Configure and customize myCRM to meet business needs, related to eHub / CRM-A/ TRAX / Marketing Cloud

Maintain and enhance functionalities (tasks / visits) in myCRM

Launchpad Update: Coordinate and implement updates and enhancements to myCRM and related systems, ensuring minimal disruption to users.

Define and manage user roles and permissions within the CRM to ensure appropriate access levels based on job functions

Ensuring that localized content aligns with branding and messaging standards

About you

Experience: A minimum of 2-3 years of experience in CRM administration, data management, or IT support, preferably within a commercial or healthcare environment

Soft and technical skills: Strong communication skills. Pro-Active, empathetic, and results-oriented personality.

Education: A bachelor’s degree in fields such as Business Administration, Information Technology, Data Management, or a related discipline is required

Languages: Fluent in German and advanced level in English is required

Why choose us?

Bring the miracles of science to life alongside a supportive, future-focused team.

Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
 

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!