The DSP (Delivery Service Partner) Offer & Expansion team is part of the Last Mile Product and Technology organization and is responsible for designing, launching, and managing the strategy of the Delivery Service Partner (DSP) program around the world across all of its various use cases.

Amazon’s Last Mile Claims team is seeking a talented claims professional to support our rapidly growing and evolving global auto program. You will lead strategy on complex bodily injury auto claims, handling pre-litigation disputes and resolving litigated claims with cross-functional partners. Further, you will help develop programs and tools that contain costs, and continue successful third party administrator (TPA) strategies and relationships. You will have a strong working knowledge of commercial auto insurance policies and experience with large transportation fleets. You will have experience adjudicating both litigated and non-litigated claims in a time-efficient and cost-effective manner. You will help build processes and strategies for handling new issues that arise in a business-centric way while addressing risk. Typical transactions will range from standard claims settlement to complex high dollar agreements

Essential Duties and Responsibilities
Within the Last Mile Claims team, a successful candidate will support and report to a Senior Risk Manager and be enthusiastic about driving change, enjoy working hard, and being continually challenged. Duties may include, but are not limited to, the following:
· Claims management of moderate and complex bodiliy injury and litigated claims.
· Work with business units to implement strategies to limit complex high value claims and contain costs.
· Develop strategy and action plans for claims in tandem with internal/external counsel, TPAs, and insurance companies.
· Mediation and settlement strategy and attendance in conjunction with external legal partners, insurance companies, and TPAs.
· Field and address business partners on-going questions and issues through claims resolution as needed.
· Partner with internal teams to proactively prevent claims through safety measures.
· Ensure that the TPA manages the claims diligently, partners with Risk Management and Legal (internal and external), and employs best practices to control claim costs.
· Lead logistic complex claims management, develop and refine claims processes, and provide training as needed.
· Direct claim reviews and ensure alignment with KPIs and Performance Guarantee.
· Report out on business metrics to internal business teams, including logistics and Amazon’s captive insurance program.
· Partner and direct external vendors and partners on innovative claims handling and initiatives that support simplicity and contain costs while enhancing the customer experience.
· Effectively communicate recommended risk mitigation strategies to cross-functional and internal leadership teams.
· Manage and advise on worldwide corporate auto exposures, delivery service provider projects, and other logistics operations.
· Utilize and/or establish analytics, metrics, and benchmarking through multiple sources to evaluate loss trends.
· Provide guidance and support for loss prevention matters to ensure an open, proactive, and effective risk management culture.
· Assist in developing business proposals and case studies for presentation to senior leaders.
Work across teams to share ideas, influence change, and deliver projects results.
*Management of the end to end claims process, from intake to resolution, up to and including litigation.


Key job responsibilities
Claims management of complex high value bodily injury and litigated claims.
• Work with business units to implement strategies to limit complex high value claims and contain costs.
• Develop strategy and action plans for claims in tandem with internal / external counsel, TPAs and insurance companies.
• Mediation and settlement strategy and attendance in conjunction with internal/external legal partners, insurance companies, and TPAs.
• Field and address business partners on-going questions and issues through claims resolution as needed.
Internal job description