SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.
Salary Range: $18.00 - $22.00 per hour
Responsibilities
Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues, which include customer questions, complaints, and inquiriesOffers alternative solutions where appropriate with the objective of retaining customer's satisfactionCommunicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammarUtilizes, monitors and troubleshoots Parking Access Revenue Control System (PARCS) devices and supporting systemsMakes financial decisions to protect/collect revenues and adjusts customer accountsAssists supervisors with special projects and performs miscellaneous assigned dutiesManages multiple duties at a timeDelivers exceptional client service via telephoneConducts detailed research and address customer inquiriesProvides quality service by comprehending procedures and continued product knowledgeEnters data and customer service work on a daily routine basisPrepares activity reports to track performance across our customer baseTracks issues, and ensure timely delivery of solutions from support teamsAssists with financial and management accounts through processing and payment of invoicesSupports office team with the setup of monthly and business parking permits, reconciliation of accounts payable and accounts receivables, and preparation and maintenance of necessary recordsCompletes other duties as assigned
Qualifications
At least 1- 2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfactionAdvanced multi-tasking, problem solving and organizational skillsAbility to work in a fast-paced work environmentAbility to accomplish tasks in the timeliest and efficient mannerPositive attitude with productive, professional and courteous mannerSuperior telephone etiquetteStrong written and verbal communication and interpersonal skillsDemonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)High School Diploma or equivalent
Preferred Qualifications
Flexible availabilityAbility to train and mentorAbility to perform specialized administrative duties required to support multiple locationsPrior call center and accounts payable/receivable experience
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Location US-GA-ATLANTA