Job Description:
 
Do you have confidence when discussing late payments? Are you able to put your point across clearly and concisely? You have a primary focus within this role, it's to collect any monies owed to our business. This will need to be handled in a sensitive manner and with the skills required.

We need a quick learner with the desire to deliver exceptional service levels, with an eye for detail and who has the ability to think and act independently!

Our European Service Centre office based in Swords Dublin offers a bright, modern and friendly atmosphere. We are currently looking for a French speaking Collections Agent to join the Credit team.
 

The role: Taking the wheel at Hertz

As a French speaking Collections Agent, you will reduce & control the amount of overdue invoices in the portfolio of accounts assigned as well as to provide service excellence to customers by handling account queries regarding rental charges.

Work portfolio of outstanding damage invoices. Achieve the target set (30+ & 120+ receivables) to ensure maximum bonus allocation. Maintain SLA on customer contact (number of queries closed per hour and turnaround time Use the BP (Business Planning) Server to stay up to date in terms of portfolio statistics and collection performance as well as for reporting on exceeded credit limits & unapplied cash (on account payments). Recommend suspensions, re-activations and referrals so as to ensure bad debt exposure is kept to a minimum. Investigate and resolve incoming customer queries and complaints to ensure customer satisfaction and no outstanding customer issues are left unattended
 

Your skills: What you’ll need for a great journey

Fluency in French and English essential Previous Credit Collections or Accounts Receivable experience is an advantage Knowledge of Word and Excel is required Good level of communication (Capacity to deal with Management levels and Customers Management) and technical focus Good level of analytical skills (be able to create clear and effective reports) Decision making (Capacity to handle conflicting interests between collecting and refunding a charge) Highly Customer service oriented with adherence to established guidelines and procedures Highly organised with the ability to prioritise. 

What you get: 

Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends). Hybrid/flexible working arrangements. 22 days holidays on hire rising to 27 days with service. Occupational Pension Scheme with up to 5% company matched contribution.  Life Cover payable at 4 times base salary.  Profit Share Scheme. Tuition support plus access to compressive online learning platform. 10 days paid study leave & paid exam leave where exams fall during work hours. Income protection for long term illness. Professional membership fees paid in full annually where membership relates directly to role.  Bike to Work & Travel Pass schemes.  Employee Assistance Programme for employees and family. Occupational Health support. Christmas savings scheme.