refinancing and repossessions.
To collect on arrears portfolio within mandate, resolve credit queries, negotiate payment arrangements by informing customers of various payment solutions and obtain approval for refinancing and repossessions in order to increase revenue.
Hello Future Collector
Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Role Overview:
To recover delinquent accounts, compile and maintain basic credit information prepares reports obtains approval for refinancing and repossessions. To collect on arrears portfolio within mandate, resolve credit queries, negotiate payment arrangements by informing customers of various payment solutions and obtain approval for refinancing and repossessions in order to increase revenue.
Are you someone who can:
Manage costs / expenses within approved budget to achieve cost efficiencies.
Collect arrears and negotiate rehabilitation methods
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
Coordinate, collaborate and communicate effectively with external debt collectors to drive efficient processes for optimal off-balance sheet recovery.
Display accountability and ownership for the collections portfolio aligned to recovery targets and key performance indicators.
Successfully negotiate plans for repayment and identify opportunities for recoveries.
Provide a legal collections service in line with Treating Customers Fairly and client rehabilitation.
Manage own development to increase own competencies.
You will be an ideal candidate if you:
Have a Finance, Banking, Collections & Credit related Diploma or degree.
Have 3+ years collections experience in a similar environment, with knowledge in banking, credit
Excellent verbal and written communication skills.
Excellent negotiation skills with a view to client service.
You will have access to:
Opportunities to network and collaborate
Challenging Working Environment
Opportunities to innovate
We can be a match if you are:
Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
Curious – Believe in insight, creativity, and its power to unlock value
Deeply Invested – Take initiative and be a leader in your own right
Valuing differences – Be inclusive, gracious, decent, and humble
Building Trust not Territory – Crete a culture of sharing
Courages – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same
Are you interested to take the step? We look forward to engaging with you further. Apply now!
Closing Date: 06 May 2025
All applications must be done via the Group’s application portal. To access the portal click on the link below.
Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
06/05/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.