Description We are in search for a Collections Specialist to join our team in Downey, California. In this role, you will be tasked with handling collections efficiently, maintaining communication channels with customers, and ensuring smooth operation of the collections process. This position offers a contract to permanent employment opportunity. Responsibilities: • Efficiently manage collections by utilizing accounting software systems and CRM tools. • Communicate with customers via phone and email to address outstanding balances. • Coordinate with Project Managers to gather missing information and review files as needed. • Handle a significant number of accounts with a focus on those that have balances overdue for 90 or more days. • Ensure proper documentation and engagement in relation to insurance claims associated with collections. • Process payments efficiently, with a particular focus on insurance payments. • Operate independently, yet in coordination with the AR Clerk, as a dedicated collections specialist. • Maintain professionalism in collection efforts; no payment plans are offered. • Handle third-party collections when necessary. • Utilize Accurint, ADP - Financial Services, Epic Software, and other relevant tools in the performance of duties. Requirements • Proficient in Accounting Software Systems • Experience with Accurint • Familiarity with ADP - Financial Services • Proficiency in CRM • Ability to operate Epic Software • Knowledge of Accounts Receivable (AR) • Capable of Answering Inbound Calls • Familiar with Billing Functions • Experience in Claim Administration • Understanding of Collection Processes Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .