Collections Specialist Incubeta seeks to appoint a Collection Specialist as part of our Group Finance department. The role will take responsibility for customer invoicing, supporting cash collection, escalating collection issues and ensuring all accounts receivable functions are performed in line with Group controls and processes. About Incubeta Incubeta is a global digital marketing company operating in approx. 20 countries with over 600 employees worldwide. We are embarking on our strategy of growth, both organically and via acquisition. Core finance processes are structurally centralised to ensure streamlined and consistent support for our operations - with team members working across several geographical locations. Key Responsibilities Customer Invoicing + Escalation of disputes and billing issues from clients to the billing team + Issuing customer statements; + Supporting global billing projects and ad hoc reporting as required; Collections / Credit Control + Supporting as required in the cash collections process; + Building rapport with customers and account managers; + Regularly reviewing ageing reports to identify payment risks; + Engaging in weekly meetings with local management to discuss ageing profiles; + Logging promises to pay to support cash flow projections; + Escalating concerns over customer debt collection; + Monitoring customer payments in line with payment plans where agreed; Accounts Receivable + Accurately recording cash receipts against invoices in the accounting system (cash application); + Processing any FX write-offs; + Supporting WHT requirements (i.e. requesting tax residency certificates & remittances from customers); + Investigating irregularities; + Control account reconciliation; + Clearing unallocated cash on a timely basis. Statutory Requirements + Provide any necessary inputs into monthly statutory returns; + Supporting the audit teams with queries & providing requested documentation;. Location + This position is based in our Cape Town office, candidates must be currently residing in Cape Town or have immediate plans to relocate. Skills required + Experience within accounts receivable or billing functions; + Relevant degree/diploma preferred; + Computer literacy including experience of accounting software packages; + Good knowledge of accounting procedures and principles; + Proficient with email and spreadsheets. Personal attributes + The ability to communicate with peers, account managers and customers; + Customer focussed, ensuring the best service is delivered at all times; + Accuracy and attention to detail; + A mindset for continuous improvement; + Confidentiality; + Good team interaction with a willingness to help and support others; + Deadline-oriented with the ability to plan, prioritise and manage work, demonstrating a sense of urgency when appropriate; + Open to adopting new processes and technologies; + Ability to act and operate independently with minimal daily direction from manager to accomplish objectives. Please note, due to time critical billing requirements, the opportunity to take annual leave between working days 3 - 6 of the month shall be restricted. KEY COMPETENCIES AND WORK ETHIC + Positive Influence – a positive team member who keeps the other team members motivated. Demonstrates understanding of the importance of team morale and a healthy happy culture. + Operational Efficiency – someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently and effectively. + Meticulous – while we want someone who is efficient, they also need to pay attention to all the details and ensure all they dot the I's and cross the T's. This requires a strong sense of pride in their work and ensuring that all output goes through rigorous quality control. Organisation is key. + Time Management - identify the urgent & important tasks and priorities to ensure delivery to client and other stakeholders. + Interpersonal Skills – we want someone who can build relationships both internally and externally. As the day to day point of contact between Incubeta, client and partners, this person would need to have strong leadership qualities. + Solutions Driven – we need someone who can think on their feet and come up with quick solutions to everyday problems. They should see all problems as a challenge for them to overcome + Financial Acumen – this includes but is not limited to management of invoices, POs, managing project budgets. Incubeta Company Values: + Earn Trust: Focused on maintaining and increasing customer focus, works with the customer in mind earning trust along each step with clients and colleagues + Help Others Succeed: Makes an active contribution to a joint result (organizational target) or to resolving problems or conflicts. Think in terms of possibilities. Is able to solve issues and problems in a timely and effective manner, working as a team. + Dare to Lead: Is willing to improve individual performance and stimulate others to act accordingly. Setting the standard and example. Being solution driven. + Exceed Expectations: Carries out tasks without help from others; takes command of problem situations and aims to achieve more than the basic requirements Equal Opportunity Employer: Incubeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Application Process: If you feel you meet the criteria please kindly submit your resume, cover letter, and portfolio of relevant work. Applications will be reviewed on a rolling basis until the position is filled.Please take note that if you do not receive a response within 2 weeks of applying, you should consider your application as unsuccessful. Join us at Incubeta to shape the future of digital marketing!