As a Collections Representative at Marriott Vacations Worldwide (MVW), you will be responsible for making meaningful moments for associates, members, and guests. You will pursue collections and keep accounts current by contacting customers via telephone or email. Determine the customer’s ability to pay and offer appropriate payment options. Enter details of conversations and agreements into the computer system. Act as primary contact for collection issues. Analyze information using computers with business processing software. Review and correct any payments posted in accounting systems. Make collection escalation recommendations to appropriate individuals when more severe efforts are needed.    

This position requires computer proficiency and the ability to swiftly navigate multiple systems/applications to access and accurately input data into proper fields, typically, while using multiple computer monitors.  

You will add to the success of the MVW team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. This position may require a background check and/or drug screen contingent on company policy and state and local requirements. Specific job duties may differ by property, size of team, or facility. Join our expanding team and become a valuable member where meaningful moments are made together. 

JOB REQUIREMENTS 

Work Schedules— Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.  

Education, Certification, or Licenses Preferred – High School Diploma or G.E.D. Equivalent preferred. At least 1 year of related work experience is preferred but not required.  No Supervisory Experience is required. 

Competencies –

Personal Attributes: Dependability, Integrity 

Analytical Skills: Computer Skills, Arithmetic Computation, Learning 

Interpersonal Skills: Diversity Relations, Teamwork 

Organization: Multi-tasking, Time Management, Detail Orientation 

Communications: Listening, Writing, English Language Proficiency, Form, Report, and Log Completion 

General Finance and Accounting: Typing, Microsoft Office 

ESSENTIAL FUNCTIONS 

Collections 

Evaluate account information presented by the automated calling system.    

Communicate with customers regarding delinquent account status.   

Determine the customer’s ability to pay and offer appropriate payment options.   

Enter details of conversations and agreements into the computer system.    

Review and comprehend delinquency status reports.   

Review and identify payment posting errors in financial systems and file for corrective action.    

Make collection escalation recommendations to appropriate individuals when more severe efforts are needed. 

Policies and Procedures 

Protect the privacy and security of guests and coworkers. 

Maintain confidentiality of proprietary materials and information. 

Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.   

Perform other reasonable job duties as requested.   

General Finance and Accounting 

Submit requests on behalf of customers for reports, statements, and forms to internal processing groups.    

Analyze information using computers with business processing software.   

Keep team leads/managers/directors abreast of trends and issues or status of work. 

Computers/Software 

Use computer systems and software packages to input, access, modify, store, or output information. 

Enter and retrieve data from computer systems using a keyboard, mouse or trackball.    

Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. 

Working with Others 

Supports all coworkers and treats them with dignity and respect. Partners with and assist others to promote an environment of teamwork and achieve common goals. 

Handles sensitive issues with associates and/or owner/guests with tact, respect, diplomacy, and confidentiality. 

Develops and maintains positive and productive working relationships with other associates and departments. 

Communication 

Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner.    

Speak to customers and coworkers using clear, appropriate, and professional language.   

Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.   

Talk with and listen to other employees to effectively exchange information.  

Ability to handle multiple systems simultaneously, along with proficiency in reading, writing and comprehension. 

This job description includes the essential functions, job requirements, and minimum standard of work expected from an associate in this position. Associates are expected to perform all other reasonable duties as assigned by Supervisors, Leads, or Managers to meet guests’ and Owner’s needs or business objectives, including any reasonable duties not expressly stated in this job description. In addition, the associate is expected to follow the employer’s standards, policies, and procedures issued in other media, e.g., associate handbook, Company Intranet, Marriott Vacations Worldwide training videos, and Company Memos. Employment is at will, and this job description is not intended to create an offer, contract, or guarantee of employment. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.