Collections Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! 

This position requires you to be on-onsite. Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304

About Foundever

Customer Service Representative will be supporting one the largest providers in the U.S. for military service members and their families. Associates will be servicing inbound and outbound calls from customers concerning collection policies, procedures, and strategies for resolving past due accounts.  Duties will include collecting past due payments, complete skip locate functions when necessary. Associates will be compliant with federal regulations regarding banking, security and privacy regulations. As a third-party associate, this will be a main factor in their work along with servicing the members with all banking requests. This is a fast paced, problem solving, and member centric unit of the enterprise. We are looking for like-minded and skilled individuals. At Foundever, we’re passionate about investing in our agents and supporting you in achieving your career goals. You’ll have fantastic opportunities to grow within the company, and we encourage you every step of the way! Let’s embark on this career journey together!

Why You Should Join Us Competitive Pay: Start at $17-$18/hour! Paid Training: Enjoy 100% free professional training Full-Time Hours: 40+ hours/week, with weekends as needed. Retirement Plan: 401(k) with company matching. Health Benefits: Medical, Dental, Vision, and Wellness Benefits. EAP Support: Access our Employee Assistance Program for added support. Paid Time Off: Recharge with generous PTO Employee Discounts: Great savings on various products and services! Referral Bonuses: Earn money for referring friends! Career Growth: 84% of managers promoted from within. Bonus Opportunities: Unlock extra earning through bonus programs! What We're Looking For Must be at least 18 years old to apply. Education: High School Diploma or GED equivalent is required. Experience: Preferred: 6 months to 1 year of relevant work experience to hit the ground running! Availability: Must have open availability during our hours of operation – flexibility is key! This position requires you to be on-onsite. Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304 Key Skills System Navigation: Ability to navigate system tools to search for answers & information  Customer Service Aptitude: Strong skills in delivering exceptional service.  Reliability: Consistent dependability and responsibility.  Critical Thinking: Ability to assess situations and develop empathetic solutions.  Service-Oriented: A personal drive to serve others with compassion.  Organizational Skills: Strong organizational abilities are crucial for success in this role.  Self-paced Learner: Ability to independently study and successfully pass the paid training provided by Foundever. Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

Equal Opportunity Employment (EEO)

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.   ​​​​​​​​​​​​​​

Interested in Becoming Part of Our Team?

Visit us at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter.