**Description** **You Lead the Way. We’ve Got Your Back.** #8th in Fortune Magazine’s 2024 World’s Most Admired Companies #6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023 #6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023 #1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. **Find your place in service on #TeamAmex.** Key responsibilities include, but are not limited to the following: + Ensure maximum recovery on CM accounts through inbound/outbound telephone contact + Analyze risk on customer accounts, with sound decision making in our interaction responsibility is to drive the maximize liquidation and roll rate prevention for the business + Ensure compliance and procedures are adhered to in all conversation with CM + Keep our customer first in all conversation and embrace the customer first vision of American Express. **Preferred Skills:** + Banking and financial experience is preferred but not required. + Multi - skilled across card platforms / products is preferable + Strong team player with high level of integrity + Strong knowledge of American Express product, policies, and procedures + Change management ability and self - motivating skills + Demonstrated ability to work effectively within a team environment as well as independently + Should be open to a rotating shift schedule + Should possess sound analytical, decision - making, and problem-solving skills + Excellent interpersonal, relationship building, presentation, and communication skills (written and verbal) + Multi - skilled across card platforms / products is preferable + Proficiency in MS Office - Excel, PowerPoint, and Word preferred + Should display a penchant for result orientation and personal accountability **Qualifications** **Minimum Qualifications:** + At least Senior High School Graduate (New curriculum) + At least 2 years of Collections (US market experience) or at least 1 year given with strong customer service experience prior. (with recent relative experience for the past 6 months) + At least 1 years CSAT/NPS experience (with recent relative experience for the past 6 months) + Employed candidates are preferred, while we are open to considering unemployed candidates, the ideal would have a maximum of 6 months unemployment from the target start date. **Additional Details:** + Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig + Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) + Work From Home Requirements: + Must have at least 25mbps internet connection plan / speed + Must have a private & quiet area to work at home + American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities **Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.** To know more about our recruitment process, you may watch this short video –  What to Expect: Recruitment at American Express   **Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.** If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 5pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A). **Job:** Credit **Primary Location:** Philippines-PHL-Taguig City **Schedule** Full-time **Req ID:** 24018133