Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This role is primarily responsible for effectively resolving delinquent client accounts for Visa. Visa is looking for a Collections Analyst with the ability and willingness to learn and assist with revenue operations processes primarily the collections and balance resolution processes but will be involved in other processes as well. This position requires the ability to learn quickly and work independently in a fast-paced, entrepreneurial environment, as well as strong analytical and problem-solving skills. The ideal candidate must be able to work with external clients and internal partners.

This is a hybrid position based in London. Expectation is 3 days in our Paddington office. 

This is a 12 month fixed term contract position with the possibility of it becoming permanent. 

QualificationsBachelor’s degree preferred and or two or more years of experience in the Financial Services, Payments, or information services industryStrong collections experience preferredStrong customer support experience and attitudeStrong analytical and problem solving skills requiredMust be comfortable working with a heavy volume of dataDetail oriented, self starter, with proven ability to work independently and in a cross functional environment with minimal supervisionAbility to perform under pressure with tight deadlines and accustomed to a fast paced and often ambiguous environment to drive resultsAbility to contribute new ideas and solutions for current processes and to address business challengesStrong organizational and project management skills Abilities to plan, organize and adapt within a multi tasking environment, requiring simultaneous management of multiple issues and projectsSelf motivated and be willing to utilize and learn new technology to solve problemsStrong skills in MS Excel. Knowledge of databases helpfulProficient with MS Word and Power PointExcellent written and verbal communication skills. A firm understanding of the Payments industry is a plus, but not required

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.