Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500,` with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Collections Analyst – Senior Process Associate -French – Hybrid Budapest

This is a role within Genpact HMS service line and is based out of Budapest CoE.
This role is for an experienced collection analyst within the EMEA Credit Collections Management team based in Budapest. The primary purpose is to provide expert Credit Collections management skills for the customer base in relation to managing the cash flow for the portfolio ensuring all cash flow targets are met and exceeded, to improve cash flow, work with business partners improving processes, communicate policy and provide credit/commercial support to sales/operations/end customers and will fully support the EMEA credit migration program and support their teams on processes. The position requires proven experience in a senior credit function, process improvement skills, business and commercial acumen and has a strong change management ethic.
Responsibilities
• Drive cash flow improvements within EMEA region for Eaton’s Electrical and Industrial Divisions. Required to successfully manage the assigned portfolio to deliver cash flow targets in line with monthly goals and expectations.
• Own, manage and resolve large/long term disputes across the EMEA portfolio.
• Achieve Aged debt, DSO and collection goals utilizing advanced collection techniques in line with the SAP, GetPaid and Oracle processes.
• Initiate and drive pro-active collections by collaborating with the customers to identify queries or disputes prior to due date of invoices.
• Build key business relationships with sales and operational teams to drive improvements in the OTC cycle.
• Support and facilitate Commercial agreements and contracts with Sales in relation to terms and business processes.
• Build strong business relationships with key customers in country/region.
• Provide expert decision making on all topics relating to the OTC cycle.
• Manage and deploy key Credit procedures within country and region.
• Manage the decision making on stop shipments for their key countries.
• Ensure W/O and reserves are reflective of country specifics. Including escalation to Atradius collections and legal proceedings.
• Ensure all key work processes are followed through automated systems daily. (Dunning’s, statements, invoice copies and customer responses).
• Provide accurate weekly cash forecasts highlighting risks, opportunities and providing recommendations to management based on collection activity to ensure targets are achieved.
• Pro-actively support monthly action plans on delinquent customers and open disputes across the portfolio to support resolution and mitigate root cause.
• Manage and maintain the customer master file for both SAP, Get Paid and Oracle systems ensuring accurate data on all customers.
• Behave and Deliver in a way that is in line with the team's and the organization's guidelines and goals.
• Act as a role model in terms of a team player, be supportive, accountable, organized, accurate on the long run, and take pride in the job you are responsible for.

Minimum Qualifications
• Education level required: BSc/MSc preferably in Finance/Accounting
• Need experience in Credit risk, collection, or similar relevant experience
• Technical knowledge
o Fluent spoken and written French English essential.
o Track record in achieving and exceeding goals/targets essential
o Strong understanding of the Order to cash process.
o Ability to negotiate effectively to drive resolutions.
o Strong reconciliation and problem-solving skills.
o Strong customer focus and service delivery
o Ability to provide accurate data and proven experience in ability to influence recipients in relation to content.
o Intermediate to Advanced Excel skills required.
o Process Improvement experience, always looking for opportunities to refine the way we do things.
o Strong team player
o Previous experience of SAP, Get Paid and/or Oracle systems preferred.

Preferred Qualifications
o Excellent communication skills in English and other European language are required.
o Excellent analytical skills to interpret and relate financial data so that the resulting comments describe the key risks and drivers.
o High ethical standards
o Ability to deal with a range of issues efficiently and in a timely manner.
o Attention to details.
o Knowledge of process improvement techniques and the ability to promote positive change.
o Good interpersonal skills – ability to work with all levels of the organization. Superior networking capability and an ability to work well with senior personnel across the Corporation is mandatory.
o Be very solutions driven, analytical and capable of delivering results.
o Experienced in providing a high standard of customer care.
o Able to work within a large, multi-cultural organization with international stakeholders.
o Effective communication, evaluation, and problem-solving skills.
o Strong cross/multi-cultural background and experience; sensitive to cultural differences
o Work well under pressure and be skilled at managing multiple tasks within demanding timelines
What can we offer?
• Multicultural and very diverse environment with people from over 30 countries
• Genpact supports language courses, professional trainings, and personal development.
• Friendly working environment (Best Office Award 2015), including gym, cafeteria, hairdresser, and a medical center, all conveniently located on the office campus.
• Great career-development opportunities
• Opportunities to leverage your accounting and finance skills.
• Opportunity for process improvement/simplification/standardization
• Flexible working hours/home office

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.