Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Collections Analyst – Process Associate – Italian - Remote RO

Responsibilities
· Incoming Payments: Investigating and identifying details for the amounts received;
· Coordinating query resolution / dispute management:
· Telephonic and written communication with the customers;
· Telephonic and written communication with the rest of the departments;
· Ensure timely contacts with clients via email/phone/fax for collection purposes;
· Issuing, checking and sending dunning letters / Collection letters;
· Reporting periodical / on the spot regarding the activity process indicators;
· Perform customer account reconciliation/ bank reconciliation;
· Resolve deductions disputes;
· Follow up on accounts and on disputed items;
· Support ad hoc requests from Business group and local units;
· Provide required monthly reports;
· Assist AR Team Leader to prepare and submit reports to the customer as applicable;
· SOP creation and updating;
· Deliver the required data for audit purposes;
· Making the accounting process controls established through the internal policies (SOX);
· Provide support to AR Team Leader and Regional AR Analyst for credit control activities as required;
· Ensure Key Metric’s are met and service is delivered to end users as expected;
· Identify opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader;

Qualifications we seek in you
Minimum qualifications
• University graduate (Economic studies are an advantage)
• Advanced Spanish language skills (C1)
• English level B2
• Excel knowledge
• OTC – Collections experience

Preferred qualifications
• Good interpersonal skills
• Previous experience in a multinational company

What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.