Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done! A Merchant Services Collections Analyst is responsible for contacting individuals or businesses with overdue accounts, negotiating payment arrangements, and ensuring the timely recovery of outstanding debts. The role requires strong communication and negotiation skills to effectively navigate the debt collection process while adhering to relevant laws and regulations. This position focuses on managing collections for merchant service accounts, ensuring compliance with industry standards while minimizing financial losses. *This is an onsite position based in Pleasanton, CA.* Compensation Details: + Base Hourly Pay: $26.44 - $31.25 + Eligible for Annual Bonus Your Impact: + Account Recovery & Negotiation + Initiate contact with individuals or businesses with overdue accounts through phone calls and emails. + Recover company losses by obtaining payments for delinquent merchant clients. + Negotiate and set up payment plans based on budget information. + Document all communication with debtors, including payment arrangements and commitments. + Risk & Account Management + Review account history and identify any past or potential future payment issues. + Investigate and resolve disputes related to chargebacks, billing discrepancies, and service fees. + Analyze payment trends and identify high-risk accounts to mitigate potential losses. + Compliance & Reporting + Ensure compliance with all relevant laws, regulations, and industry best practices, such as the Fair Debt Collection Practices Act (FDCPA). + Stay informed about changes in regulations and adjust collection strategies accordingly. + Prepare and submit regular reports on collection activities, account status, and key metrics. + Collaborate with management to provide insights and recommendations for improving collection strategies. + Other duties as assigned What You Bring: + Previous experience in collections, customer service, accounts receivable, or a related financial role. + Knowledge of debt collection laws and regulations (e.g., FDCPA). + Experience in merchant services, payments, or FinTech is a plus. + Strong communication, negotiation, and interpersonal skills. + Ability to handle difficult conversations professionally and empathetically. + Self-motivated with the ability to work independently and as part of a team. + Strong attention to detail, organizational abilities, and problem-solving skills. + Proficiency in Microsoft Excel and financial reporting tools. + Adaptability and ability to multitask throughout the work day. + Maintain reliability through attending scheduled shifts. Joining Vagaro offers you an exciting opportunity to be part of a growing and innovative company that is revolutionizing beauty, wellness, and fitness software. As an Outbound AE, you will have the chance to shape Vagaro's success and make a significant impact on the success of our SMB sales efforts. If you are driven, ambitious, and passionate about sales, we invite you to apply for this position. Please submit your resume outlining your relevant experience and why you believe you would be a great fit for the role. Why You'll Love Working Here: + Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses + Generous PTO: 15 accrued days, plus 10 company holidays annually. + Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family. + Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork. + Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments. + Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription. + Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account to master new skills. + Financial Security: 401k program with 4% matching and optional life/supplemental insurance. + Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized! Equal Opportunity Employer: Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law. Privacy Policy: Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here (https://www.vagaro.com/pro/vagaro-employee-and-applicant-privacy-notice). By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process. Learn More About Vagaro: Visit us at vagaro.com/pro (https://www.vagaro.com/pro) and vagaro.com (https://www.vagaro.com/) to learn more.