The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies

 

Grade 12  6 - 12 months experience in collections within a call centre environment  Understanding of the life-cycle of an account and the collection process Knowledge of NCA requirements pertaining to collections and credit control Strong negotiation skills  Excellent communication skills   Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity. Effectively fielding calls from arrears customers to collect on overdue installments for all lending products. Efficiently processing customer refunds, processing and reviewing account adjustments Resolving client discrepancies and short payments  Accurately updating customers’ personal, employment and contact information to maintain their details  Effectively rehabilitating customers through excellent customer service standards  Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.

What’s in it for you….

Achieve your targets and enjoy uncapped incentives.  We offer extensive learning and development opportunities to help you advance your career  Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys  After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.   Vibrant work environment - join a dynamic and energetic team where every day is a new adventure Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits  Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs