GFL Environmental is looking for a Collections Specialist to join our team out of our Southfield, Michigan Office! The Collections Specialist will perform, administer, and coordinate all collection functions to reduce the aging of client A/R through review, analysis, and communication with clients. This is a hands-on position that involves communicating with clients and employees.

 

Key Responsibilities:

Daily collection calls (Outbound/Inbound)Contact customers regarding overdue accounts and determine reasons for non-paymentMaintain accurate records of all collection activities, conversations, and payment commitments with customersMonitor customer accounts for non-payment, late payment and other irregularitiesProcess credit card paymentsUse skip tracing techniques to locate customersResearch/investigate historical data and resolve payment discrepancies and provide backups to customersRespond to customer questions and requests and resolve those questions/issuesComplying with applicable laws, regulations, policies and proceduresOvercome stall tactics and objection by suggesting different options for debt paymentFollow company policies, procedures, and directives from supervisors/managersPerform other duties and responsibilities as required or requested by management

Knowledge, Skills and Competencies:

At least two years (2) of collection experienceWorking knowledge of Microsoft Office-Outlook, Word and ExcelMust be able to work a flexible scheduleProficient computer and math skillsSelf-starter with the ability to manage multiple tasks and meet deadlinesProven interpersonal, organizational, analytical and problem-solving skillsStrong communication with outstanding phone etiquette and interpersonal skillsAble to work efficiently as a part of a team as well as independentlyPossess strong logic, ability to take initiative and able to negotiate

 Working Conditions:

Work in indoor office environment Hybrid scheduleNoise level is usually moderate.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

 

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com