Avid Acceptance is a specialty auto finance company founded on a common philosophy—putting people first. Avid began with the aim to fulfill a clear need in the lending industry. Banking had generally become an impersonal experience, and few lenders were taking the time to put people first. Our founders wanted to set a higher standard by offering friendly service, easy accessibility, and prompt turnaround times. Our team members are passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our clients. It has been a great formula for success; our company has grown considerably, and so has the number of people we've been able to affect in a positive way. Benefits offered: + 10 company paid holidays Including your birthday + Paid parental/ maternity leave + Paid vacation and sick leave + $35 credit per month to use in our fully stocked Marketplace + Health benefits after 30 days - Medical, Dental, Vision, and Life Insurance + HSA (with match) & FSA (with rollover up to $550) + 401(k) with employer match up to 4% + Wellness program + Employee assistance program + Reimbursement for monthly race entry fee (5K, 10K, half marathon, marathon, etc.) Compensation: + Base wage plus competitive monthly bonus depending on performance Qualifications Who we look for: We are looking for someone with a great attitude, energy, and a willingness to learn to join our Account Servicing Department. In this role, you will manage account portfolios, engage with customers to collect payments, update account information, and address inquiries, you will also collaborate with internal teams to ensure compliance with our company policies and procedure Strong communication, negotiation skills, and teamwork are essential. At Avid Acceptance, we value each team member and provide a dynamic environment that encourages innovation. If you thrive in a collaborative setting and are committed to excellence we invite you to apply for this opportunity. What you will do: + Contact customers on past due accounts + Identify, track, manage, and investigate delinquent customer accounts + Work closely with customers to negotiate payment arrangements + Cultivate working relationships with customers, guiding them through the repayment process + Follow up with customers to ensure payments are made in a timely manner + Use databases to monitor and update outstanding accounts + Notify other departments of relevant account changes: Bankruptcies, Repossession, etc. + Complete Welcome Calls which will include providing all payment options to the customer + Monitor impounds and take necessary action to secure collateral + Validate and approve due date changes and deferments + Assist with office duty/ light duty when needed Things that will help you succeed: + Experience in collecting past due payments (preferred but not required) + Strong negotiation skills + Clear and effective speaking voice + Strong problem-solving skills + Excellent personal commitment and attendance. + Strong communication skills + Basic computer literacy + High school diploma or equivalent + Bilingual is a plus Other Requirements: + Must submit to a background check