Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Client Services Team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Within Client Services, the Client Lifecycle Operations Team in Europe is made up of Onboarding, Ecosystem Risk, Membership & Licensing, Contract Management, Configuration, Card Design and Cobrand.  We leverage specialised knowledge across these disciplines to help clients onboard with Visa and support their ongoing operational and business needs. Our clients include financial institutions, third party processors, non-traditional clients and fintechs.

This role sits within the Cobrand and Card Design team and will assess Co-brand applications, which involves checking the eligibility of both the issuer and the Co-brand partner and then recording the Co-brand in the appropriate Visa systems.

This position is responsible for reviewing Co Brand applications from our Issuers.  The role performs due diligence checks on applications from Issuers / Co Brand partner(s) to ensure eligibility to participate in the program.  Additionally, the analyst will be responsible for updating the relevant Visa systems and occasionally providing updates back to the business and line manager.  It will be important to be able to interact with clients, be comfortable with tools and systems, and following processes across various teams.

Responsibilties:

Ensure Co Brand applications are reviewed and processed within set timelines with accuracy and in line with procedures.Respond to queries with a customer focused lens and acting as the first point of contact.Ensure applications and requests from mailbox are responded within the required timelines.Provide monthly operational reporting to management on a monthly/ad-hoc basis.Establish and build strong relationships with internal stakeholders such as AML, Product and Sales, as well as with our clients.Flexibility and ability to adjust to new demands.Create and maintain process and procedural documentation.Provide escalation to Director, exercising judgment to identify unusual scenarios and potential risks.Identify and implement process improvement opportunities.Accurately assess billing for cases supported.Perform peer reviews of Co-brand requests.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

 

Experience in working in the card payment industryExperience in supporting product operational activities and has delivered process efficiencies previouslyAbility to comprehend and translate complex technical issues and apply to business solutionsDemonstrate ability to articulate complex technical terms or processes into business languageStrong understanding and experience of electronic payments, transaction processing networks, issuer processing, etc.A quick learner who is comfortable working with ambiguityExcellent organizational skills and results-orientedAlways working with a client-first approachA strong team-player who collaboratesFocus on continuous improvement and ability to identify opportunitiesExcellent interpersonal and communication skills, with the ability to collaborate across peers, functions, geographiesAbility to keep manager informed and involved on ongoing basisWorking expertise in Microsoft Office, including Outlook, Excel and PowerPointEffective professional level English with excellent verbal and written communication skillsExperience working at a BIN sponsor is a plus

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.