A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Cluster Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Cluster Reservations Agent will perform the following tasks to the highest standards:

\nConvert, quickly, inquiries into contracted business \nRespond, positively, to sales inquiries to develop future sales leads \nIdentify sales leads, as appropriate \nRespond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation \nProvide prompt and efficient service while maintaining the hotels brand standardsWhat are we looking for?

A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\nA passion for delivering great customer service \nA highly professional telephone manner and excellent communication skills \nOutstanding administration and organizational skills \nIntermediate computer proficiency\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\nPrevious experience in a Reservations environment \nTertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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