Job Title : Cluster Operations Manager Cape Gate
Sector Title : Retail
Area : Cape Gate
APPLY FOR THIS JOB
Responsible for planning implementing and directing the sales activities of the company by driving attendances to achieve sales objectives and a quality customer experience
Key Performance Areas
Sales Management
Drive sales according to budget
Set operational sales targets score card
Signing of debrief book
Do a weekly and monthly trend analysis on staff sales achievements
Maintain an up to date knowledge of products offered by pictures catering as well as promotional / marketing activities
Provide regular feedback on all Promotional and Marketing initiatives feedback must include weaknesses and learning points
Monitor banking and Change requests and authorize refunds
Responsible for obtaining profitable results through the departmental staff by developing the team through motivation counselling skills development and product knowledge development
Ensure that all daily debrief sessions are taking place through observation and gather relevant information for review and give feedback on achievements and performance to the staff and prepare the necessary documentation for the General manager
Inform staff of their performance after every show and discuss improvement solutions
Set individual targets for staff according to Club Card standards
People Management
Actively participate in the selection process of suitable applicants to fill vacancies according to the Org structure head count
Manage new staffs on boarding training program check on progress and assist with the evaluation of skills
Ensure understanding of Role Profiles and expected standards and coach all staff to identify substandard issues and what corrective action to take
Create a friendly and professional work environment
Manage the performance of employees through observation coaching and assistance with the implementation of action plans to ensure required standards are met
Complete performance reviews for all staff on a quarterly basis with development plans in place
Investigate provide evidence and take disciplinary and corrective action
Conduct disciplinary hearings
Approves on a regular basis all overtime payments as prepared by his department heads and compare those figures to official budgets
Sign off staff shifts before COB each Wednesday according to agreed staffing complements with Admin Manager
Action time and attendance deviations
Monitor staff Appearance/Personal Hygiene
The appearance of the entire personnel reflects the reputation and image of the company therefore a great deal of emphasis is placed on a professional appearance
The Company expects you to maintain the highest standard of personal appearance according to policy
Place uniform orders with the HR consultant
Do regular product knowledge evaluations and role plays to ensure effective sales techniques
Product Management
Ensure optimal stock levels
Analyze Market opportunities
Sign off on weekly stock variances
Monitor Stock delivery to departments storage and packing of shelves
Sign off all orders for the week and GRV all orders received
Keep record of line performances and make recommendations and adjustments where necessary
Conduct full stock counts on all floats and store locations
Ensure Audit pack is done on a daily basis Banking All cash ups All stock takes Reinstatements and Weekly work file
Marketing and Visual Merchandising
Assist customers in any special request including but not limited to parties special functionsetc
Assist in the development of a marketing plan specifically advising on realistic forecasts for each product based on historical data market trends competitive activity promotional strategy and sales effort realistic costs of operating the sales force and sales promotion program plans
Do a weekly and monthly trend analysis on staff sales achievements
Maintain an up to date knowledge of products offered pictures catering as well as promotional / marketing activities
Identify and discuss marketing and promotional ideas with Regional Marketing Manager and develop a marketing plan to drive Attendances
Monitor set up and prepare for special screenings
Monitor implementation of marketing and promotional material and initiatives according to plan
Provide regular feedback on all Promotional and Marketing initiatives feedback must include weaknesses and learning points
Liaise with Food and Beverages Manager on special events and big movie launches to ensure sufficient stock levels for display and sales
Coordinate details of special events such as girlfriend getaways mothers day valentine special movie theme parties conferences birthdays anniversaries charity events surprise parties sales meetings business meetings employee appreciation events and virtual events
Customer Experience
Drive customer experience and relations in line with quality and performance standards
Ensure that departmental staff delivers required experience standards and attends SOP and Sales training
Analyse and report on customer experience feedback to establish levels of customer service and proactively determine areas of improvement
Implement continuous improvements in customer service within the department
Monitor the functionality of all equipment
Ensure management presence on floor during show times taking care of customer service and relations in line with quality and performance standards through floor management ie observing GROs effectiveness with queue directing cashier interaction cashier service efficiency door control interaction cleaning staff&rsquos readiness during after and before staggers etc
Resolve escalated customer queries
Manage Servest staff performance and report all issues in writing to relevant Servest manager
Ensure Shift preparation and sales readiness
Monitor the Implementation of action plans to continuously improve customer service and relations
Monitor and Manage enforcement of SAFACT standards
Ensure compliance with OHASA standards
Requirements
5 years relevant work experience
Must have own car/ vehicle
Matric/ Grade 12
Diploma in Business Management or Sales is preferable
SAP experience will be advantageous
Excellent Verbal and written communication
Excellent administration & Organisational skills
Salary Market related based on qualifications and experience
Please forward updated resume in MS Word with your application Note if no correspondence is received within 6 weeks of your application please consider your application as unsuccessful