A Cluster Director of Sales manages multiple hotels' sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotels are competitively positioned within the local marketplace.
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What will I be doing?
As Cluster Director of Sales, you will be responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. A Cluster Director of Sales will work to develop the sales group and groom a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards:
\n\nManage hotels sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments\nWork closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support\nContribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity\nOrganise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests\nProduce accurate and timely reports that meet the needs of the hotels and the management company\nPrepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the multiple hotels' owners and senior management team\nCooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs\nContribute to relevant management meetings to develop and implement sales and marketing initiatives\nPrepare company contracts for the hotel in accordance with current business and pricing conditions\nMonitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator\nWhat are we looking for?
A Cluster Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
\n\nPositive attitude and good communication skills\nCommitment to delivering a high level of customer service\nExcellent grooming standards\nStrong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations\nStrong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges\nExcellent selling capabilities and the ability and desire to coach selling techniques to Team Members\nExcellent organisational and planning skills\nExperience in a similar role with a proven track record\n\nIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
\n\nKnowledge of local market\nKnowledge of hospitality\nPassion for sales and for achieving targets and objectives\nDegree-level qualification in a relevant field would be advantageous\n\n
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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