Job Title : Cluster Administration Manager Cape Town
Sector Title : Retail Stores
Area : Cape Town
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The Administration manager functions as an independent and objective body that reviews and evaluates compliance issues/concerns within the complex The position ensures management and employees are in compliance with the rules and regulations of regulatory agencies that company policies and procedures are being followed and that behavior in the organization meets the companys Standards of Conduct
Key Performance Areas
Risk and Compliance Management
Regularly liaise with the General Manager on Operational Plans processes and performance standards to ensure line of sight on the practices underpinning crossfunctional complex processes
Take ownership and accountability for maintaining quality standards service and desired outputs within interrelated functional areas of responsibility
Ensure effective implementation of all SOPs Compliance Operations Plans catering marketing sales etc Check Lists quick reference guides and performance management
Ensure that those responsible for enforcing standards and rules understand the impact of noncompliance on the Region Area complex customers and work colleagues
Conduct regular checks/ Management By Walk About to confirm adherence to standards
Complete a full assessment in your area once a week
Proactively identify problems troubleshoot and apply solutions in line with guidelines provided or escalate more complex problems providing information required to solve and prevent problems
Gather relevant information for written reports for review or feedback of work
Do written Audits and progress reports weekly
Manage Control and Reduce Wastage
Review Daily complex exception report to identify areas to reduce wastage related to time of subordinates materials or equipment
Check Audit pack on a daily basis Banking All cash ups All stock takes Reinstatements and Weekly work file
Conduct spot checks once a week on all floats and store locations
Monitor banking and Change requests
Ensure proper authorization is in place for petty cash and refunds
Ensure cash and stock spot checks and end of shift checks are conducted according to standard procedures
Coordinate and plan weekly full stock counts and count all floats and store locations
Sign off Float certificates
Investigate and report on corrective action on stock and cash losses
Manage and monitor security to prevent any losses or damages to company assets
Conduct effective asset control
Sign off daily on variances and record actions taken &ndash keep trend analysis
Spot check stock received from storeroom weekly
Manage control and reduce wastage related to time & attendance company assets materials or equipment
Financial Management
Monitoring and reporting on electricity usage spikes and savings
Managing controllable expenditure in line with EBITDA budgets
Review P&L and report on abnormalities relating to both budget and actual spend
Stock Management
Manage stock losses and lines that have a direct impact and effect on COS
Managing the stock turn over by ensuring the stock holding doesnt exceed 15 days
Managing the full process of stock counts AODs management and general control over losses
Providing daily and weekly feedback on out of lines and taking corrective action
Stakeholder Management
Conduct weekly and monthly management meetings on complex operations and document key discussion points/decisions
Drive customer service and relations in line with quality and performance standards
Analyse and report on customer service feedback to establish levels of customer service and proactively determine areas of improvement
Implement continuous improvements in customer service
Monitor the functionality of all equipment and liaise with Maintenance officer to obtain timelines for repairs related to risk areas
Monitor and Manage enforcement of SAFACT standards
Requirements
5 years relevant and related work experience
Matric/ Grade 12
Diploma in Business Management is preferable
Basic MS Office Suite
SAP would be advantageous
Excellent Verbal and written communication
Excellent administration & Organisational skills
Excellent interpersonal skills
Analytical
Salary Market related based on qualifications and experience
Please forward updated resume in MS Word with your application Note if no correspondence is received within 6 weeks of your application please consider your application as unsuccessful