Welcome page Returning Candidate? Log back in! Cloud Support Analyst 1 Job ID 2024-11729 # of Openings 1 Job Locations Bridge Ave Additional Locations UK-Chilwell Category Support Overview

We are looking for customer service driven individuals who enjoy problem solving, team collaboration, and are hungry to learn. As a Cloud Support Analyst, you will be part of the Technical Support department and work with the collection of content and process management Alfresco software products and support our customer and partners with their technical issues related to their solutions with a focus on APIs.

Candidates can be based in any of the following locations:

 

Maidenhead, UK OfficeNottingham, UK Office What you will be doing Troubleshoot and resolve a range of issues utilizing company systems, utilities and support processes with assistance from global team membersProvide regular and frequent communication to ensure customer is fully advised as to the progress or delay to the resolution of their technical issues in a timely mannerProvide support for issues regarding the Alfresco enterprise edition (Alfresco also provides an open source community edition) Identify and submit software defects to internal team for reviews Contribute to internal documentation to fully reflect all activity related to resolution of support requestAdhere to the Change Control Policy for Cloud environmentsComply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy What will make you successful Working knowledge of JavaScript or other scripting languagesWorking knowledge of Relational Databases (MSSQL, mySQL, Postgres)Working knowledge of cloud infrastructure technologies, such as AWS and MS AzureWorking knowledge of Windows, Linux, and UNIX (NIX) operating systemsAbility to read and understand application logsAbility to troubleshoot and debug Web applications (Tomcat, JBoss, etc.Authentication knowledge (Kerberos, SAML)API languages preferredExperience in troubleshooting customer service environmentsCritical thinking and problem-solving skillsOrganizational, multi-tasking, and time management skillsCollaboration skills, applied successfully within a team as well as other areasOral and written communication skills that demonstrates a professional demeanor and the ability to interact with others both internally and externallyAbility to use sound judgment and appropriately escalate issues for guidanceAbility to speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audienceAble to thrive in a fast-paced environmentAttention to detailSharp, fast learner with technology curiosity and aptitudeAbility to participate in the on call rotaUp to 10% travel time requiredAssociate degree in Technical or a related field or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

Software Powered by iCIMS
www.icims.com